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Join ESC’s growing team onsite at Amazon as an Assistant Editor.  As an Assistant Editor, will be responsible for authoring and updating content specific to HR, interviewing and working with local subject matter experts (SMEs) as needed. Your focus will be on using our style guide to create unparalleled global English content that is ready for localization to an international audience. You must be able to work across numerous business models and create certainty out of ambiguity.

Key Responsibilities

In collaboration with our stakeholders and subject matter experts, you will determine the type of content needed and build content by:

• Researching, interviewing and curating information according to employee needs under the guidance of the regional content strategists
• Authoring personalized/relevant content from scratch when required ensuring consistency of voice and maintaining communication quality across multiple content types and platforms. All content created should flow well, read well, be well organized and accurate in terms of language
• Evolving content by eliminating anything outdated, ensuring that content on all platforms is consistent, adds value to employees, answers their questions, and either provides a true self-service path or an escalation path that’s current if no self-service is possible.
• Ensuring that all content created map to the tenets of the content team
• A successful candidate will be resourceful, customer-focused, and a versatile resource flexible to work on multiple projects with aggressive deadlines.

REQUIRED SKILLS

• Fluent in English writing with excellent reading/comprehension skills
• 3-4 years of professional content development experience
• Clear, concise writing style with attention to detail
• Familiarity with Chicago Manual of Style and/or other style guides
• Demonstrated success at learning and explaining business processes
• Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment
• Strong editorial background and exceptional skill in proofreading and creating, implementing and ensuring adherence to technical style guides
• Proficient with Microsoft Office

PREFERRED SKILLS

• Work experience in a global team environment
• Experience with localization/translation process
• Demonstrated experience using a content management system (CMS), such as Adobe Experience Manager (AEM), Sitecore, Drupal, Alfresco, OpenText, etc.
• Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management, and other world-ready approaches

Our Watertown based client is seeking a pleasant individual with an excellent phone presence to handle customer service requests in a courteous, professional and efficient manner through incoming calls, faxed documents, or e-mails.

ESSENTIAL JOB FUNCTIONS

• Accurately and efficiently process customer service requests according to department policies and procedures
• Provide support to customer service technicians and internal customers by handling their inquiries and requests
• Escalate customer issues and complaints through the proper channels for resolution
• Inform the Call Center Supervisor and/or Manager of problems which could jeopardize the ability of the Call Center to provide outstanding customer service. 
• Identify unique customer requirements and vary customer handling to incorporate those requirements into the customer contact.
• Complete various other tasks as assigned by the Call Center Supervisor and/or Manager

JOB QUALIFICATIONS

Education & Work Experience:

• High School Diploma or General Education Degree (GED)
• Previous customer service experience a plus

Knowledge, Skills & Abilities:

• Highly self-motivated with keen attention to detail
• Excellent customer focus and outstanding communication and interpersonal skills
• Ability to work under pressure and effectively prioritize competing demands
• Experience utilizing Microsoft Office products (i.e. Outlook, Word, Excel, Access, etc.)
• Professional and respectful demeanor
• Active participation in process improvement initiatives/projects is a plus
• Ability to work in a fast paced environment
• Team oriented

Join ESC’s growing team onsite at Amazon as a Content Editor supporting the AWS partner branding and messaging team.  The Content Editor will review content and partner messaging for Re:Invent and other AWS events, as well as, manage communication with partners.  

Job Responsibilities

• Review partner-generated content and ensure alignment with AWS partner messaging and branding guidelines
• Meticulously track and document reviews through each stage of the content review process and proactively follow up with partners and other stakeholders to finalize approvals
• Manage content-related communications with partners
• Assist with various program management tasks such as process documentation, assigning reviews, etc.

The ideal candidate will have keen attention to detail, excellent written communication skills, demonstrated experience acting as a customer advocate, and project management skills.

REQUIRED SKILLS

• 3+ years of relevant work experience in related areas of marketing or editing
• Fierce attention to detail
• Demonstrated ability to apply guidelines to content
• Excellent communicator with strong interpersonal skills
• Strong project management and organizational skills including experience juggling multiple projects at once, setting schedules, and prioritizing
• Bachelor’s degree in relevant field of study

PREFERRED SKILLS

• Familiarity with technology partner ecosystems or communities
• Proven track record assuming ownership, moving quickly to implement ideas, and delivering results
• Ability to work independently in fast-paced environment

Our client, a general contracting expert with focus on cell tower construction, is seeking a Controller to assist with the merger of 2 companies and take control of all financials for this growing business.  These companies maintain 30+ year histories with a strong client base and will put high focus on the build, upgrade, erection, and install of physical cell towers and will perform all wiring, cabling and technology associated.  The companies promote a $13M revenue stream and have high expectation for more growth.  The Controller position will be located in Kenilworth, NJ, comes with standard M-F working hours and includes a full benefit and bonus plan.  The strongest benefit of this role is the growth opportunity and the ability to recraft the entire financial and accounting function across an already growing business.

The key to this role is strong experience in construction industry project cost accounting.  This individual will assess and carry great influence in designing and implementing financial reporting designs, systems, and procedures across 2 existing/merging companies.  Due to this merger the Controller will need to maintain emotional intelligence and have experience implementing incremental change that forwards the business from a financial standpoint.  The incumbent of this role will:  

• Create and generate monthly and other periodic financial reports (P&L, cash flow, balance sheet, KPIs).
• Two separate operations w/ consolidated reports
• Perform Month End Close, Year End Close, and Year End Audits.
• Deliver Project cost accounting, percent complete, progress milestone tracking.
• Manage personnel (accounts payable/accounts receivable).
• Act as a human resource generalist and assist with payroll.
• Perform Credit and collections.
• Deliver All Taxes and tax returns.
• Administer Corporate insurances.
• Perform Financing and Treasury Management.
• Create and maintain internal controls, policies and procedures, process improvements, and process automation.
• Assume all financial and accounting responsibility for activities in the NJ location.
• Monitor and support activities of an additional operation in VA.  
• Perform strategic planning, budgeting, and cash flow projections.

Qualifications

• 4+ years experience in the construction industry with responsibility of directing the financial/accounting function.
• 2+ years experience performing project cost accounting in the construction industry.
• Bachelors Degree in finance or accounting, Masters Preferred, CPA preferred but not required.
• Excellent Microsoft Excel skills required
• Exemplary communication skills.
• Past experience with a variety of financial/accounting technology platforms.

Our Pewaukee based client is the leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies is seeking an experienced credit and collections specialist to join their team!

Primary Responsibilities

1. Process credit applications including new account set-up and compiling credit reports.
2. Consult with customers to resolve credit issues.
3. Control above-average volume of paperwork and high phone volume from Sales Consultants, Store Managers, and customers regarding credit issues.
4. Produce appropriate account information to provide to collection agencies and filing liens.
5. Process job sheet (term unique to the industry) and lien waivers.
6. Review customer files to identify and select delinquent accounts for collection and execute initial collection phone calls.
7. Create and maintain spreadsheets for tracking purposes (i.e. NSF checks, bad debt reporting, etc.).
8. Collaborate with Credit and Accounts Receivable Department to efficiently expedite credit department workflow and improve Accounts Receivable portfolio performance.
9. Work with other departments to investigate and resolve customer short payments and disputes.

Qualification Requirements

• Commitment to excellent customer service.
• Excellent communication skills.
• Demonstrated ability to make decisions and solve problems.
• Must be self-motivated, detail-oriented, and able to work flexibly to meet changing priorities.
• Full-Time position, Monday through Friday.

Education/Experience

• High School Diploma or GED required.
• 3 to 5 years experience in Credit/Collections or relevant experience required.
• Proficient skills in MS Office Suite.

GENERAL FUNCTION:

ESC has an exciting opportunity for an Events Marketing Specialist to provide event logistics planning, sales, marketing and customer service support for our client’s Events Marketing Group.  The incumbent will hold a key role in planning the organization’s largest annual crafter’s event in downtown Milwaukee, as well as completing all assigned brand-specific, promotional and special events to drive participation that meets schedule and budget goals. Act as key contact for assigned events from initial planning through event reconciliation. Assist in developing marketing ideas and strategy, costs-savings processes and improvements to align with Events Marketing strategic goals.

DUTIES AND RESPONSIBILITIES:

• Coordinate all required event services as This includes but is not limited to: facilities, registration, classes, ticketing, catering, travel, insurance, tax forms,· audio visual and other equipment, signage, supplies, graphics, special needs requirements, transportation, entertainment, security, mailings and shipping. Ensure all decisions and actions are customer and brand appropriate while meeting budget expectations.
• Coordinate all aspects of company parties, events and meetings as
• Act as main contact and resource for instructors and for facilities. Prepare proposals, contracts, applications, purchase orders, check requisitions and execute as required for assigned
• Create marketing strategies, and support all related efforts to drive event participation and sales while adhering to established brand identities, and working to achieve budgeted
• Develop new programming and continuously improve current programming at events including classes and special opportunities to increase revenues and . enhance overall customer experience. This includes the Bead & Button Show, new Drone360 event, other potential new launches as well as brand marketing
• Assist in developing Events Marketing department budget and
• Carefully track expenses for events, maintain records, estimate future commitments and report regularly to stay within budget for each assigned
• Travel and work at events during regular work hours and on evenings and weekends as necessary. Travel for site visits as
• Plan schedules and train both hired and volunteer onsite
• Communicate with team and schedule appropriate meetings to learn brand details, share information and solve potential
• Support Event Marketing Group by backing up primary customer service representative as Provide high quality customer service for participants, instructors and exhibitors by phone, email, web contact.
• Provide onsite registration services at events for participants, exhibitors and speakers/instructors to manage badge and information pick-ups, move-in/move­ out, orders, customer service, adjustments, reassignments and
• Provide other administrative duties as required including mailings, filing, data entry, scheduling and general

REQUIRED SKILLS:

• Bachelor’s Degree in Marketing, Communications or relevant skills.
• A minimum of 2 years of Event Coordination experience.
• Ability to multi-task and work on multiple projects, within a fast-paced environment.
• Proficient in the MS-Office Suite and Event Management Software.
• Exceptional verbal and written communication skills.
• Proven experience interfacing with the public 

Handyman

Our client, a family-owned, locally operated, multi-faceted real estate development, brokerage, construction, and property management firm has partnered with ESC to find a “Handyman” in the Milwaukee area.

We are seeking someone with 2+ years of experience troubleshooting common carpentry, electrical and plumbing issues. In this role, you will report to the Director of Facilities Management and be responsible for completing work orders on multiple properties in Hales Corners, Greenfield, New Berlin, Brookfield and other local areas. The right candidate will have experience and a comfort level using common hand tools and mowers, trimmers, blowers, edger’s, chain saws, skid steers, snowplows, lifts, and power washers. You will be responsible for a variety of duties including removing debris from construction sites, organizing pallets and blowing out gutters. Other common work orders could include fixing wooden railings, unplugging drains, garbage removal, repairing plumbing leaks, replacing damaged doors, installing new lights and outlets and many more. Other key details include...

Pay- $16-$20/hour (depending on experience)

Hours- Monday-Friday (8:00AM-5:00PM) There is overtime available for those who would like it, but it's not mandatory.

Location- You will report to Hales Corners, WI (Corporate location) every morning to get your daily work orders and punch list. You might work on-site in Hales Corners or be scheduled to work on another local property (Brookfield, Greenfield, New Berlin, Oak Creek). If you are assigned a property that is not at Corporate, you will be provided a company work vehicle to drive to and from worksites.

Perks of the role:

• This is a full-time direct hire role where you will get a generous starting wage and full benefits that include medical, dental, vision, 401(k) and PTO.
• Come work for a stable and growing company. Our client is adding 1,000+ new units over the next year.
• Rated as one of the best companies to work for in Southeast Wisconsin twice in the last 3 years.
• Future positions include the opportunity to promote yourself into Maintenance Technician, Construction or Project Manager roles.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain adequate inventory of supplies.
• Ensure grounds are litter free. Rake, sweep, and shovel as circumstances warrant.
• General maintenance and upkeep of different facility locations – including picking up garbage, removing debris, blowing out gutters, replacing lights and outlets, repairing doors and railings, unclogging drains, stacking pallets, organizing construction supplies and maintaining a clean and safe construction site.
• Act as a hands-on construction assistant.
• Before doing work, look for opportunities to improve quality and or reduce cost. Seek input when appropriate.
• Accurately fill out assigned check lists and submit in a timely manner. Participate in development of checklists.
• Attend and participate in departmental meetings, in-services and training as required.
• Operate equipment necessary to execute assigned work such as: mowers, trimmers, blowers, edger’s, chain saws, skid steers, snowplows, lifts power washer and other equipment as deemed necessary by the Director of Facilities Management.
• Perform any other tasks as deemed necessary by the Director or Facilities Management.

QUALIFICATIONS:

• 2+ years of experience as a “Handyman” troubleshooting and repairing common carpentry, electrical and plumbing issues.
• High school graduate or GED
• Prefer someone who has a background in light carpentry – framing walls, trusses, flooring, rough-in carpentry skills.
• Comfortable using common hand and power tools.
• Experience with construction equipment considered a plus!
• Good organizational and communication skills, able to work well with all levels of the company and onsite sub-contractors.
• Able to read and interpret blue prints and other construction documents.
• Mathematical Skills desired – able to add, subtract, and divide in all units of measurement. Comfortable using whole numbers, common fractions and decimals accurately.
• Must possess a valid driver’s license

Join ESC’s growing team onsite at Amazon as an Inventory and Kitting Associate as part of the Inventory Logistics team at one of their professional locations in Seattle.  The Inventory and Kitting Associate is a six-month contract role that affords a hard-working, entry-level candidate, to learn about Amazon from the inside and gain valuable experience with this amazing organization.  The Inventory and Kitting Associate will ensure that proper stock levels are maintained to support build and repair activities. She/he will evaluate restocking and purchasing requirements with the Inventory Manager to ensure business requirements are met. She/he will also administer the flow of non-inventory commodities, supplies, consumables, safety equipment, and tools.

Required Skills:

• The ideal candidate will have experience working in a high volume, fast paced warehouse or distribution environment, as well as experience and knowledge of reverse logistics processes.
• The Non-inventory receiver will frequently be involved in participating in daily stand up meetings, review and communicate status.
• Candidates must have basic knowledge of Microsoft Excel and be comfortable working with other Microsoft Office products.
• Excellent communication skills (both verbal and written), strong attention to detail, and proficiency with computers to include MS Word, MS PowerPoint and other MS Office programs
• Strong organization and problem-solving skills
• Ability to work independently with changing priorities
• Ability to think strategically with excellent quantitative skills
• Evaluate potential restocking requirements
• Provide planning solutions for any product or material requirements
• Create and maintain documentation and standard operating procedures for planning and purchasing processes and systems
• Employees may be assigned other duties, in addition to, or in lieu of those described above, according to the needs of the business

Preferred Skills:

• 2 Years’ experience in an inventory or logistics role with an inventory management system.
• Understanding of inventory control methodology
• Advanced Microsoft Excel skills.

Material Handler

Our client a manufacturer of signs and safety equipment is adding to its team and seeking a Material Handler.  This role is based in Brown Deer, WI delivers full benefits, an extremely clean work environment and a supporting team of 200+ employees.  This is a climate-controlled warehouse. The role pays $15/hour with a full benefits package that includes… Health Insurance, Dental, FSA, Wellness Plan, Life Insurance, Short- and long-term disability, 401K Retirement Savings, 401K Profit Sharing Bonus, Paid Holidays, Vacation Pay, Personal Time Off and Tuition Reimbursement.

The key to this role is to be able to receive incoming materials, count and move incoming materials to the specific department within the warehouse. You will be involved in moving material around the warehouse, picking and packing material as well as preparing materials for shipment.

Responsibilities

• Operate pallet jack and other non-power equipment.
• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Uses computer to look up, verify data related to incoming and outgoing orders.
• Retrieves product from warehouse locations and assembles customer orders.
• Assembles wooden or cardboard containers or selects pre-assembled containers and inserts items into containers, using spacers, fillers, and protective padding.
• Adds shipping labels on packages or stencils identifying shipping information on cartons, using stenciling equipment.
• Unpacks and examines incoming shipments, follows established procedures to reject damaged items, records shortages, and corresponds with shipper and supervisor to rectify damages and shortages
• Stocks items into proper locations.
• Examines outgoing shipments to ensure shipments meet specifications.
• Follows all safety rule and 5S / Lean Manufacturing procedures.

Qualifications

• 2+ years of experience in a Material Handler role in either a warehouse or distribution center setting.
• Experience using either a stand-up or sit-down forklift and/or pallet jacks preferred, but not mandatory. You will receive training on all equipment.
• Experience using basic computer skills
• High School diploma or equivalent

The Quality Assurance Manager is responsible for ensuring processes needed for the quality management system are established, implemented, and maintained, as well as reporting on the performance of the system and planned improvement.

Essential Duties:

• Champions the overall responsibility for the quality management system (QMS).
• Leads cross functional meetings designed to share information and drive improvement. Communicates details to all levels of the organization.
• Leads management reviews covering the effectiveness of the QMS, performance analyses, and opportunities for improvement.
• Develops and implements training programs to ensure the QMS is broadly communicated.
• Communicates the status of key performance indicators.
• Manages the employee Continuous Small Improvement program.
• Manages the QMS internal audit program, scheduling, reporting, communicating results and facilitating follow up activities.
• Manages quality and safety document updates.
• Manages the quality action item list.
• Proactively compiles and analyzes quality data to identify trends and determine root causes. Communicates service trends and monitors plans for improvement.
• Manages the corrective/preventive action program.
• Researches and documents standard operating procedures.
• Conducts routine inspections/audits of product on the production floor.
• Participates in safety committee meetings. Assists with ensuring safety programs are reviewed and remain current.

Requirements

• BA/BS Degree in a related field with a minimum of five years of relevant quality experience required
• CQA, CQE, or CQM Certification or equivalent desired
• Experience in a manufacturing environment
• Supervisory experience
• Strong leadership, communication and facilitative skills
• Ability to problem solve and provide solutions
• Proficiency in basis business applications, such as Microsoft Office

Benefits

Why work with us?

• Competitive starting wage
• Excellent benefit package including traditional medical, dental and vision insurance
• Company paid life insurance
• Paid vacation
• 8 Paid holidays
• Retirement plan with company match
• Tuition reimbursement
• Potential for annual bonus

The Retoucher will work under the direction of the Manager of Image Content Editing for our client’s Marketing Department and Photo Studio.  He/she will retouch images/selections using complex masking with Alpha Channels and perform color correction with complete attention to details. 

Required Skills:

• Minimum of 2 years’ experience retouching images.
• Proficiency with Adobe Photoshop Creative Cloud, with the ability to use Alpha Channel Mask.
• Experience with Adobe InDesign for referencing design files.
• Excellent attention to detail in a high-volume production environment.

SUMMARY

Properly receive, inspect, and store all incoming material by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Remove product from packaging and verify accuracy, security and condition of product.
• Receive products into the appropriate Syteline warehouse and location, using proper FIFO inventory storage methods and following all purchase order instructions as needed.
• Properly seal and secure packages received
• Affix all identification labels as per work instructions
• Assure all products identified on the Purchase Order have been included.
• Inspect products per the inspection standard to verify acceptability and accuracy.
• Work with the sourcing and product engineering team to resolve any purchase order, or part number/revision discrepancies.
• Unload incoming freight by use of a pallet truck, forklift or by hand.
• Properly maintain organization and cleanliness of the incoming materials area (5S principles).
• Strive to improve the efficiency and accuracy of existing processes through creative thinking and the help of other groups within the organization. 
• Participate and cooperate in ISO and/or customer audits.
• Provide efficient and accurate information to all internal customers.

• Participate as a team member in the annual physical inventory process.
• Inspect materials, products, and containers and verify process
• Able to cycle count inventoried items
• Sort and package special packaging material (Manuals, CD’s, Disks, etc)
• Prioritize and process Customer Orders and Service Repair Orders per the customer requirements and company commitments.
• Process small package and truck load shipments
• Work with international shipping regulations and procedures
• Communicate (via face to face, telephone and email) daily with shipping vendors
• Maintain working relationships with various departments

QUALIFICATIONS/ EDUCATION and/or EXPERIENCE

Required:

• High school diploma or general education degree (GED); minimum one year related experience and/or training
• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• A valid Wisconsin Driver's License

Preferred:

• Working knowledge of Microsoft Excel and Word
• Forklift experience