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ESC has an immediate opening for a 3^rd Shift Warehouse/Materials Attendant to work onsite at our premier health system client in support of distribution at their Brown Deer location.  The Warehouse/Materials Attendant will receive, stock, store, and distribute supplies and equipment, and maintains and monitors par levels of stock and inventory.

H/she will perform the following tasks:

• Receives incoming materials and equipment and inspects/verifies the accuracy and the condition of the items before signing for the delivery.
• Ensures efficient and accurate record-keeping systems to verify receipt, storage and distribution of supplies and equipment.
• Prepares, distributes and transports supplies and equipment for safe and appropriate distribution to facilities, departments, or other entities as required.
• Provides for the timely distribution of all supplies and equipment in response to issue requisitions, customer requests, defined replenishment schedules and purchase orders.
• Warehouses and maintains inventory levels and performs issues and credits for supplies and equipment as necessary.
• Replenishes and maintains specialty carts, trays and kits (Code Carts, Isolation Carts, Lime Trays, etc.) checking for outdated supplies as necessary.
• Ensures proper preparation, packaging, initiation of return, and any required follow-up to returned material to vendors as instructed by appropriate documentation.
• Maintains security, orderliness, and cleanliness in all working areas while providing for the continual checking, rotation and removal of outdated and/or damaged materials.

Requirements:

• Experience operating warehouse equipment including:  fork trucks and pallet jacks
• High School graduate or equivalent.
• Ability to operate and understand basic computer functions, data entry systems and devices.

Must be able to:

• stand and walk for extended periods of time, have ability to lift, bend, squat, and twist the majority of the workday and crawl, kneel, and climb throughout.
• lift up to 15 lbs. from floor to overhead.
• lift up to 50 lbs. from floor to waist.
• lift and carry up to 50 lbs. at waist height a reasonable distance.
• push/pull with 20 lbs. of force.

Our client’s Advertising Group operates at the intersection of Advertising and eCommerce and offers advertisers a rich array of innovative advertising solutions across their ecosystem of mobile and desktop websites, proprietary devices and the Advertising Platform. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are looking for a highly motivated Account Manager to help support our growing media business by working with Sales, Account Management, Campaign Management and other internal business partners to support the campaign execution and management of advertising campaigns.

You will be responsible for scaling the business by helping account teams to deliver a positive customer experience for our advertisers. By providing support on campaigns optimization and reporting you will assist in driving strong performances and deliver a positive return on investment for our advertisers. In providing timely and flawless booking and tracking support you will assist in improving the ease of doing business across our internal and external partners.

As an Account Manager, you will develop expertise in all of the company’s products and processes and be capable of both efficient and accurate campaign execution support as well as identifying opportunities to improve our workflows and implement best practices across verticals.

REQUIRED SKILLS

• Minimum 4+ years professional experience
• Bachelor's degree required
• Proficient with Microsoft Excel
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Ability to work cross-functionally and with a wide range of people with different skill sets

PREFERRED SKILLS

• Have digital advertising experience/Agency experience
• Digital marketing experience/project management
• Campaign execution- i.e booking, trafficking
• Attention to detail
• Comfortable in a fast paced environment, must be able to prioritize with clear communication
• Positive attitude

Our client, a large inventory control broker is seeking an experienced Customer Service Specialist in Waukesha, WI.  In this role you will work with a small team taking a low volume of calls that will require research and inventory knowledge.  This role reports to the Senior VP of Sales & Marketing and will receive inbound customer orders, enter them into the system and increase awareness of the company with new manufacturing customers through outbound calls to dealers and distributors.  In addition, you will assist the CFO in copying checks, posting cash payments, inventory reconciliation and other accounting-related and Data entry duties.  This role has a competitive hourly rate based on strong customer service experience and contains a strong benefit and retirement plan upon perm conversion. 

The key to this role is a strong sales/customer service background; the ability to multi-task, solve problems and add value to each customer conversation. A typical workday involves phone work assisting customers on a variety of inquiries.  Training will be provided as to inventory specifics and company information, but we desire a dynamic personality that will relate will all customers.

Qualifications:

• 3+ years in a customer service or sales support role
• Strong listening, communication, and selling skills
• Excellent data entry skills and attention to detail
• A basic understanding of Accounts Receivable processes
• Strong organizational skills
• Good instinct for customer needs
• Mechanical aptitude or an interest in industrial parts is a plus
• Outbound calling experience a plus
• Strong Internet knowledge, email, and excellent Excel skills are a plus

Our Vernon Hills based client is looking to add two Customer Solutions Representatives to their team.  In this role, you will provide assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer.

Key Areas of Responsibility:

• Receiving and resolving incoming calls, e-mails and web chats directly from customers regarding:
• Requests for return of merchandise
• Damage or lost shipping claims
• Order status
• Billing or accounts receivable requests
• Rescheduling pick up of returns
• Managing internal and external E-mail volume and on-line chats
• All other issues that pertain to Customer Service
• Taking ownership of Customer Service Case requests to resolve customer issues
• Follow up with customers regarding issues that cannot be resolved on first call
• Communicating professionally and according to quality standards with customers and account managers regarding situations that arise via phone, e-mail, and web chat.

Responsibilities:

• Handling escalated customer issues when necessary
• Obtain and evaluate all relevant information to handle inquiries
• Working with team to manage daily workflow so that all inquiries are responded to by close of business
• Backup returns queue

Minimum Qualifications:

• High school diploma or equivalent.
• 1 year of customer contact experience
• Basic computer product knowledge

Required Qualifications:

• Excellent written and verbal communication skills with the ability effectively interact with all stakeholder, especially with customers in pressured situations
• Strong typing and data entry skills
• Good organizational skills
• Effective ability to multi-task in order to handle multiple duties at the same time throughout the day.
• Ability to work in a fast paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently.
• Demonstrated ability to quickly and efficiently resolve customer issues.
• Strong creative problem solving skills to resolve customer situations
• Must be able to work independently and in a team-oriented environment
• Aptitude to learn new applications quickly and put them into practical use.

Preferred Qualifications:

• Bachelor’s Degree
• one year call center experience
• Intermediate computer product knowledge

Our client is seeking an innovative, results-oriented Digital Marketing Specialist to manage and scale paid search and display campaigns. This team manages high volume networks of hourly candidates through precise, efficient strategies that attract and deliver the right candidates to meet the business need. This is a unique opportunity to play a key role in an exciting, fast-growing business. In this role you will be responsible for the day to day management of our paid media campaigns as well as their performance. You will work at the strategic level to champion new, innovative ideas, and at the tactical level to execute test plans, and iterate based on performance metrics. You will be comfortable working with complex challenges, appreciate white space, and understand the value of rapid test and learn approaches. You will be savvy about how to leverage large data sets to create sophisticated advertising campaigns that are both hyperlocal and globally scalable. Key Responsibilities - Building and scaling paid search and display campaigns. - Optimizing content, bids, geo-targeting, keywords, as well as ad and landing page A/B testing to find the right messaging. - Analyzing campaign performance data to provide actionable insights and business recommendations. - Communicating performance and status to various marketing, media and business stakeholders.

REQUIRED SKILLS
Bachelor's degree –

4 years of experience with at least 2 years in SEM or digital display, including campaign creation, optimization and analysis

Track record of building and growing paid media accounts

Experience using data and metrics to measure impact and determine improvements

Experience using Microsoft Excel to manipulate and analyze data

PREFERRED SKILLS
Experience in A/B testing

Google Ads Certification

Able to work in a fast-paced environment

Front Desk Administrative Assistant

Our client, a large manufacturing organization in Terre Haute, IN is seeking a Front Desk/Administrative Assistant for a contract role.  This position pays $15-$16/hr. and we are looking for someone to start in the role before October 5th. Hours expected are M-F, 8:30am–4:30pm.

The main purpose of this role is to operate the front desk and receive incoming customers and calls and disseminate accordingly.  Along with customer interface internal support functions are expected in the way of a variety of administrative duties.  The incumbent of this role will perform:

• Miscellaneous filing as directed including Production Worksheets, Invoices and Bills of Lading
• Data entry for special projects
• Provide tags and labels for Sales and Operations
• Customer interface via face to face and phone receiving channels
• Uphold Standard of Excellence through a continuous commitment to maintain quality facilities and provide quality products and services to internal and external customers.
• Answer of incoming calls professionally, directing callers to the appropriate person
• Greets and assists all visitors, making sure they sign in and out of the visitor registration book.
• Works with other staff members to maintain workload balances.
• Provides back-up support as necessary.
• Supports effective communication with all departments where responsibilities overlap to ensure success of the branch team

QUALIFICATIONS

• High school diploma or equivalent required
• Must have communication and interpersonal skills, along with the ability to read, write, and speak English
• Strong computer skills and knowledge of Power Point, Word, and Excel required
• Ability to be ON TIME and PRESENT on a daily basis for the duration of this assignment
• Ability to run a multi-line switchboard/phone system
• Inventory experience a plus

ESC has an exciting opportunity for a Holiday Gift Card Merchandiser to support site marketing and merchandising. In this role, you will administer on-site placements (scheduling and creating campaigns), email campaigns, product set-up, catalog management, and daily sales and traffic reporting. You will "walk the store" to review placements for accuracy and quality and identify any gaps. In a role that is functional and process-based, you must have an acute attention to detail, be able to manage a large volume of assets and operate with a high level of accuracy, all at a fast pace. You must be able to write in a clear, concise and accurate manner. This role will report into the Senior Marketing Manager.

REQUIRED SKILLS

• Bachelor’s degree
• Outstanding computer skills including MS Excel
• Strong written communication skills
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Able to work in an ambiguous, 'internet-speed' environment
• Good decision-making, problem solving and follow through skills
• Experience with online marketing, campaign management, and email creation

PREFERRED SKILLS

• Knowledge of Amazon merchandising tools and systems.
• Experience in eCommerce, Merchandising or Digital Marketing

ESC has an exciting opportunity for a part-time Social Worker to provide social work services for healthcare-related situations for patients and their families. The Social Worker will work 20 hours/week onsite within a hospital-setting, collaborating with other healthcare providers to explore and initiate strategies to achieve specific desired outcomes.               

Major Responsibilities   

• Provides social work services to individuals or groups including: screening, psychosocial assessment, discharge planning, determination of social work goals, appropriate concrete and/or therapeutic interventions and follow-up.
• Exercises a substantial degree of professional judgment, recognizing deviations from the usual patient/family functioning, anticipating problems and taking measures to maximize coping capabilities.
• Documents activity according to department and program protocols or standards.
• Implements interventions substantiated by assessment as appropriate to the needs of the patient/client system and consistent with available resources.
• Advocates for patient involvement in the plan of care. Initiates and coordinates interventions with the activities of other members of the health care team.
• Collaborates with community agencies and institutions to plan continued care and to coordinate interventions related to finances, housing, childcare, family discord and other psychosocial problems.
• Provides crisis intervention services.
• Assists with managing utilization of hospital resources especially as related to patients with complex continuity of care needs.
• Supports and participates in the case management planning process to achieve desired outcomes.
• Provides education to patients/families regarding Advance Directives for health care decision-making.
• Assists with execution of these documents as appropriate.
• Communicates effectively with patients, family, other members of the health care team and community agencies and facilitates resolution of issues which could impact on continuity of care (e.g., prior-approvals, application requirements, transfer paperwork).
• Establishes and maintains effective professional relationships, positively representing the social work profession throughout the organization and in the community.
• Promotes constructive approach to problem solving.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
• Age-specific information is developed further in the departmental job standards.

Education Required:

• Social Worker license issued by the state of Wisconsin.
• Master's Degree in Social Work

Experience Required     

• Requires 1 year of experience in providing social work services in a complex health care system.
• Demonstrated knowledge of social work principles and methods, and the ability to apply these in a health care setting.
• Demonstrated decision making, team building, time management, customer service, and conflict resolution skills.
• Excellent communication and human relation skills.
• Intermediate computer skills including word processing, presentation applications and electronic mail.

ESC is seeking a Print Quality Assurance (PQA) Manager to perform quality reviews of our premier client’s print content across both Enterprise and Indie content. The PQA Manager will review digital mark-ups of print products to ensure that it meets the specifications. 

DAILY TASKS:

• Perform quick, visual reviews of print book files based on specifications and training
• Compare each task against specifications outlined in SOPs
• Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs)
• Within general workflow guidelines, work autonomously to meet targets and timelines
• Perform tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, managers, or SOPs.
• Effectively communicate questions to Quality Assurance Specialists and Quality Assurance Leads
• Meet productivity targets
• Record data based on daily work using Excel

RELEVANT SKILLS:

• 3-4+ years of relevant work experience in related areas of marketing or editing
• Strong project management and organizational skills including experience juggling multiple projects at once, setting schedules, and prioritizing
• Experience in quality assurance and tracking data.

PREFERRED SKILLS

• Knowledge/experience in publishing industry would be preferred
• Fluent in second language, in addition to fluent English (spoken and written)
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills

Our client is the largest North-American manufacturer of internal systems for the commercial roofing industry.  We are seeking 1^st shift Production Associates to add to their team.  This is a chance to be part of team that works with companies such as McDonalds, Target and Wal-Mart.  Full training will be provided as well as a forklift certification.  This role contains eligibility for all company benefits including medical, dental, vision plans, 401k, and PTO.  If you are seeking a full-time role with a 4-day work week look no further.  Hours are Monday-Thursday, 5am-3pm and includes monthly bonuses!

Daily Tasks:

• Setup and operate press brake to form accessory parts to production specification and quality requirements
• Shear sheet metal for customer orders and maintain inventory in PCS
• Perform machine set-ups and adjustments
• Identify, troubleshoot and correct issues during production runs
• Cross train to learn all facets of our production facility
• Prepare workstations with accurate materials and parts
• Perform quality checks after machine set up is complete
• Scan job orders into computer system and track scrap and finished product

Qualifications:

• Flexible team player with demonstrated work ethic and excellent attendance record
• Strong mathematical and measurement skills, especially using rulers (to 1/64”) and protractors
• Quick learner with a desire to advance and grow
• Strong attention to detail and an ability to focus on tasks
• A resourceful problem-solver who works well independently
• Fast-paced with a strong sense of urgency in work
• Forklift experience is strongly preferred, but not required in all work stations
• Sheet metal fabrication experience preferred, but not required

ESC has an exciting opportunity for a Recruitment Marketing Specialist to support peak volume of over 10,000 labor orders across the network per week.  The Recruitment Marketing Specialist will assist in submitting purchase orders, pulling reports, providing administrative support, completing competitor analysis, tracking spend and updating yields Core Responsibilities include:

• Support execution and tracking of recruitment marketing activities
• Conduct basic analysis of campaign effectiveness and provide spend tracking
• Update marketing actions and job postings in campaign management system
• Identify opportunities for improving candidate experience in owned markets
• Participate in recruitment marketing projects as needed

REQUIRED SKILLS

• 1+ years of recruitment marketing, marketing, or related experience
• Bachelor’s degree
• Strong Excel skills
• Attention to detail and organizational skills
• Strong oral and written communication skills and customer focus
• Ability to work in a fast paced, quickly changing environment
• Must be able to work remotely for this assignment due to current COVID-19 climate

ESC has an exciting opportunity for a Research Accountant.  This position will be working with our research accounting team assisting with the coding of checks and performing research study close outs.

The Research Accountant records, classifies, summarizes transactions/events, and makes recommendations relative to accounting activities.  H/she performs various moderately complex financial data analysis and interpretation.  Additionally, h/she ensures the accuracy and timeliness of all prepared financial statements, and the consistency in the application of generally accepted accounting principles, practices, and procedures, in the preparation of financial statements.       

Major Responsibilities   

• Maintains, updates, and analyzes moderately complex accounting records and provides assistance in the preparation of financial statements and related reports.
• Prepares journal entries to properly reflect assets, liability, income, and expense accounts. Performs monthly reconciliation from detailed supporting schedules to general ledger balances.
• Responsible for assisting with the audit function, coordinating the maintenance of financial statement data, coordinating information needed to prepare federal and state tax return records, and performing special account analysis as assigned by the Accounting management staff.
• Assists in the training of the Accounting clerical staff as well as gives daily guidance to ensure that the clerical staff
• follows proper procedures. Assists in the training of the Accounting clerical staff as well as gives daily guidance to ensure that the clerical staff
• follows proper procedures.
• Performs sound and meaningful analysis of data, combining both financial and accounting principles according to generally accepted accounting principles and other organizational guidelines.
• Functions as an informational resource for operational staff regarding accounting and other financial matters.
• Accurately and efficiently, completes financial statements, reports, and general entries to meet the organization’s reporting requirements.
• Coordinates and maintains the fixed asset ledger for additions, disposals, and transfers of capital expenditures and updates depreciation computations.

Required Experience      

• Bachelor's degree in Accounting or related field.
• 3 years of experience in accounting or general finance.
• Experience coding and researching checks to record to the ledger.
• Experience with grants management, study close outs.
• Experience with budget review.
• Demonstrated proficiency and understanding of generally accepted accounting principles.
• Demonstrated proficiency using various computers/software systems including Word, Excel, database spreadsheets, and generating reports from various databases.
• The ability to learn new applications and instruct others on their use as needed.
• Good human relations and communication skills to interface with staff from all departments and other significant contacts, internal and external.

Are you excited about creating documentation for APIs that are used by thousands of developers? Do you like to write? Can you explain complex information clearly, concisely and accurately to a technical audience? If yes, consider joining our client’s team, Shopping Foundations, as a Technical Writer. We are looking for a strong communicator with the ability to manage multiple, competing priorities and coordinate work across teams.

In this role, you will work to create documentation for internal developer tools used by thousands of developers daily. You’ll work closely with software developers, technical product managers, and fellow writers to produce the high-quality technical content and examples our developers rely on. You will have the opportunity to develop content across a range of tools and services and collaborate to produce multi-service documentation.

The ideal candidate has a technical background and experience working with Software Development Engineers, Technical Program Managers and Product Managers. In addition, the ideal candidate can unite technical skills and experience, ability to write, and strong customer focus to produce clear technical documentation for our developer customers.

Key responsibilities

• Create and improve documentation structure for developer-facing technical documentation and examples.
• Create and improve documentation SOPs for contributors.
• Collaborate with engineering teams to create documentation describing key customer use cases.
• Work with technical contributors to improve content quality.
• Drive documentation planning with engineering teams and other partners.
• Provide input to the engineering team to help improve documentation processes, systems, and tools.
• Define writing projects and determine priorities.
• Gather, analyze, and respond to customer feedback and data to continuously improve the customer experience.

REQUIRED SKILLS

• 3-5 years’ experience writing technical documentation or writing for a developer audience.
• Experience working with Content Management System (CMS).
• Experience managing content projects, including coordinating with other teams and stakeholders.
• Experience collaborating on content with other writers and creating SOPs for other writers.
• Experience with a markup language such as HTML and XML.
• Experience creating or significantly amending a style guide.

PREFERRED SKILLS

• Degree in technical writing, English, computer science, or related fields, or equivalent experience.
• Experience launching a CMS platform and migrating content between CSM platforms.
• Experience working with Git or similar distributed version control system.
• Experience working directly with engineering teams.
• Experience writing API reference documentation.
• Experience working with XML, reStructuredText, or Markdown-based documentation systems.
• Knowledge of static site generators.

Do you have a passion for candidates? Do you have experience delivering outcomes by creatively using sourcing and marketing channels? Do you want to work in a fast paced, action packed organization with an opportunity to help grow at an unparalleled scale and pace? Delivering on our client’s high bar for customer obsession takes hundreds of thousands of hourly Operations team members. The Global Workforce Staffing (WFS) generates demand for the hourly brand, and converts that interest into new hires. If you are a seasoned marketer with a passion for helping thousands of people find great jobs, this is the role for you.

The WFS Associate Attraction team is looking for an experienced marketing expert to join our team. We need people who can create successful marketing strategies to generate applications, and deliver short-term results while optimizing performance over time against a clear set of performance goals. This role will own the development and execution of sourcing and marketing strategy for multiple markets, including profiling target candidates and identifying appropriate sourcing and marketing levers to build top of funnel demand and effectively and efficiently attract hourly candidates. You will partner with cross-functional stakeholders to perform strategic research and data-driven candidate attraction actions. You play an essential role in tracking market factors and changes in hourly candidate behavior which impact our success in attracting hourly employees, including projects such as market mapping and market intelligence. To be successful in this role you will need to both see the big picture and be able to execute rapidly.

REQUIRED SKILLS

• Advanced Excel
• Strong communication skills
• Administrative skills
• Initiation of marketing campaigns

PREFERRED SKILLS

• Recruitment marketing and campaign initiation.
• 2+ years of experience in employment brand marketing
• A love of solving hard problems
• Excellent oral and written communication skills and an ability to influence others
• Able to consistently nail details, driving process and managing to goals