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Our client is seeking an Administrative Assistant contractor to work onsite supporting their Product Development area. 

Duties to include:

• Calendaring (Google Mail)
• Travel arrangement
• Schedule management
• Ordering supplies
• Delivering mail
• Answering phone calls
• Organizing files
• Assisting the teams as needed

Experience:

• MS Office products
• Google Applications needed (calendar management, drives, email)
• Prior experience preferred 
• Must be able to work in a fast paced environment

Summary:

Under the direction of the Call Center Supervisor, the Call Center Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, and resolving billing issues, in accordance with company policies and procedures.

Essential Job Functions:

• Answer incoming customer telephone calls.
• Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction.
• Address and resolve customer inquiries, problems, and complaints regarding products, services, billing, applications, etc.
• Provide accurate and timely information regarding the status of open orders to customers and clients.
• Enter all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness.
• Prepare all assigned reports and correspondence accurately and on time, to include service log, open work orders, maintenance agreements, warranty work, billings, etc.
• Initiate outbound call projects to verify customer order information or payment options as requested.
• Provide inside support to internal departments as needed.
• Create and maintain customer files.
• Complete special projects as assigned.
• Follow and comply with all safety and work rules and regulations.
• Maintain departmental housekeeping standards.

Required Skills and Qualifications:

• Requires a high school diploma and one to three years of related experience; or a combination of education and experience.
• Ability to remain flexible and adaptable in a fast-paced environment required.
• Ability to read and interpret documents such as open orders, service logs, and procedure manuals.
• Ability to prepare reports and correspondence.
• Ability to communicate effectively with customers and other employees of the organization.
• Effective organizational and interpersonal skills required.
• Excellent verbal and written communication skills required.
• Must have a positive attitude and competent phone demeanor.
• Proficient Computer skills in database, word processing and spreadsheet programs, as well as Company’s main operations support software.
• Support of company philosophy of continuous improvement and customer satisfaction.

Overview 
We have an exciting opportunity to join our client’s team as a Construction Project Manager/Estimator.  They are the local expert in multi-family and commercial property restoration. The ideal candidate will have a trade background/construction knowledge, a 4-year Degree, and business experience. We are willing to train the right person. Our headquarters in Downtown Milwaukee is in the final stages of an expansion/renovation project that will have a state of the art facility and office. We offer a compensation package that includes a generous base salary, quarterly incentive plan, company vehicle, health insurance, and 401k match. 

ESSENTIAL FUNCTIONS OF THE POSITION

·         Screens and pre-qualifies potential jobs

·         Works up and finalizes job scopes with adjusters and clients

·         Completes an accurate estimate with listings of all items required to complete the repair work

·         Reviews completed files for profitability and accuracy of the original scope of work

·         Attends all Company meetings and functions required of the position

·         Attends professional trainings, as directed and appropriate for the position.  Gathers approval for requested trainings that may provide benefit to the position

·         Recruits, establishes rapport and contracts with specialized subcontractors

·         Provides quick and accurate responses to adjusters, agent property managers, tenants and other concerned parties

·         Makes initial contact with the insured and the adjuster

·         Manages details of multiple projects in an organized and efficient manner

·         Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation

·         Implements best practices to aid the Company in meeting its vision and mission and in achieving Company goals

·         Holds responsibility for project outcomes and issues

·         Assists in problem solving and motivating team members to improve Company efficiencies

·         Respects and maintains the confidentiality of company, client and personnel information

·         Other duties as assigned

QUALIFICATIONS
 
     Ability to:

• Communicate and coordinate with the Team for timely job completion
• Write accurate estimates for projects and scopes of work
• Manage multiple projects at a time while paying attention to detail
• Manage projects to consistently achieve gross margin targets
• Provide exemplary customer service to clients, employees and vendors
• Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion
• Make progress toward the Company vision
• Manage crises as they occur. Assist in solving problems and in making this a more effective Company
• Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language
• Apply general mathematical and data entry skills
• Apply established Company policies and procedures, including safety procedures and principles

Knowledge of:

• Modern office practices and technology, including Microsoft Office, Outlook, copiers, telephone, etc.
• Appropriate phone skills and resolution of customer complaints and issues
• Industry software: Xactimate, Contractor Connection, PSA, Code Blue and other similar programs
• Professional ethics
• English usage, spelling, grammar and punctuation; basic mathematics
• Restoration industry language, practices and terminology; ability to seek out knowledge if new to the industry
• Company policies and procedures
• Proper pricing and estimating of material needs and costs for projects
• Estimating software and other related programs required for the position
• Company budgets, expenses, business plans and sales goals
• Pertinent federal, state and local laws, codes and regulations that govern the areas of the position
• OSHA safety regulations as they pertain to the restoration industry; maintain an active role in monitoring the safety of yourself and other team members
• Laws, rules and regulations that govern the areas of your job, including but not limited to project and site management
• Cooperative working relationships and solution based problem solving

 
EXPERIENCE AND TRAINING/EDUCATION GUIDELINES
The ideal candidate will have a trade background/construction knowledge, a 4-year Degree, and business experience. We are willing to train the right person.
 
LICENSE AND SPECIAL REQUIREMENTS
Possession of, or ability to obtain an appropriate, valid Wisconsin state driver’s license
 
PHYSICAL DEMANDS
Must possess:

·         Mobility to work in a standard office setting and use standard office equipment

·         Ability to operate a motor vehicle and to visit various customers and meeting sites

·         Accurate vision to read printed materials and a computer screen

·         Ability to communicate in person, before groups, and over the telephone

·         Finger dexterity to operate a computer keyboard, writing implements, office equipment and calculator

·         Ability to stand squat, climb, bend, kneel, stoop, walk, push, pull, crouch and crawl for long periods of time

·         Ability to travel up and down ladders

·         Ability to lift, carry, push, and pull materials and objects, from 50-100 lbs., necessary to perform job functions

·         Ability to work in high and/or tight places

Digital Designer

Due to substantial retail website improvements, our client is seeking an experienced Web Designer. The incumbent in the role will design banner ads for internal site monetization as their primary function.  In addition, he/she will create HTML page layouts, display graphics, HTML e-mails and landing pages for their retail website.  In addition, he/she will work closely with content, merchandising, and operations teams to concept design and define code for improved site presentation and functionality.

Required Skills:

·         2+ Years of Web Design Experience

·         Adobe Design Applications (Especially Photoshop, Dreamweaver, Illustrator)

·         Expertise with HTML and CSS

·         Ability to work independently and in a team environment

·         Ability to prioritize multiple projects without sacrificing attention to detail

·         Outstanding organizational, verbal and written communication skills

·         Knowledge of current web and online retail trends

Additional Qualifications: The following list details additional preferred qualifications for the role:

·         Banner ad Design Experience

·         Exposure to JavaScript

Our client who owns and operates multiple Senior Living Facilities in the Greater Milwaukee area is looking to hire a Director of Coordinated Care.  The Director will be responsible for creating and managing programs that increase occupancy at the Senior Living Facilities, grows overall satisfaction of the existing residents and establishes new relationships with key service providers and vendors.  The right candidate will have several years of experience developing programs in an Assisted Living/Senior Living setting.

 JOB DUTIES:

• Develop a program that assists in the coordination of all system services - including but not limited to: Home Care and Hospice, On Site Clinics, Lab Services, Therapy Services, Rehab Hospital of WI and Medical Group Clinics.
• Identify, create, and enhance relationships of residents with all system services to increase awareness, service utilization, and occupancy.
• Promote the Sales of all Senior Communities programs and services both internally and externally.
• Promote the sales of all system services to residents and families.
• Provide an ongoing assessment of services via communication with residents and resident families at move-in, post-hospitalization, 6 month intervals following move in including renewals, and as required.
• Provide out of residence visits to residents who are hospitalized or in rehabilitative programs.
• Provide Liaison Services to Home Care and Hospice, Lab and Therapy Services, Rehab Hospital of WI, Medical Group Clinics and Hospital Care Planners regarding programs and availability for placement in addition to the referral of residents for services at other providers.
• Provide Liaison Services to Affiliated Senior Referral Organizations including but not limited to Hospitals, Rehabilitative facilities, Home Care agencies, Hospice, Medical Clinics, and Placement and Referral agencies.
• Provide Representation at Events and Trade Shows for Senior Living and Assisted Living.
• Develop a campaign to spotlight us as the Premier Senior Living Community.
• Develop Tools for tracking measurable metrics: Track the counts and dollar volumes of Service Utilization and Track number of referrals to/from Placement and Referral agencies
• Identify, create, and enhance relationships with referral sources and community to increase awareness and occupancy
• Develop and maintain coordinated care initiatives, time lines, and calendars.
• Organize and participate in special system events, community events, and resource fairs.
• Host education sessions, open houses and marketing events as needed.
• Participate in meetings, in-services, trainings, and community events as required.
• Maintain confidentiality of all residents and staff.
• Comply with all required local, state and federal regulations.

 QUALIFICATIONS:

• Experience creating, developing and managing programs in a senior living/assisted living setting.
• College degree in health-related field such as nursing, health administration with additional coursework and experience in public relations, marketing, business management, or related fields.
• Strong, proven communication and program development background.
• Ability to work cooperatively as a support staff with all departments of multiple organizations.
• Computer literate with accurate data entry skills, and familiar with Microsoft Word and Excel.
• High energy level, well organized, and the ability to perform short-cycle, repetitive tasks.
• Maintain professionalism in all communication and actions.
• Must pass required pre-employment tests and screenings.
• Possess valid and current driver’s licensure and insurance.
• Prior experience working with the geriatric population preferred.

Driver – Oshkosh

Our client, a chemical manufacturing company, is seeking multiple fulltime Drivers for their day shift in Oshkosh, WI.  This role offers a strong benefit plan including medical, dental, vision, 401K.  This is a full time role with potential for growth based on good tenure under the following logistics:

Location: Base out of Oshkosh, WI

Shift/Hours: Day Shift which allows daytime driving and returning home each night

Pay: $19-$22 based on experience

Must Have: CDL with proper endorsements  OR ability to gain endorsements as required

The primary purpose of this position is to ensure the timely delivery of products and services in professional manner that maintains the company standard of excellence.  This role allows daytime driving hours and the return to home each night. Start and end hours are flexible based on needs of the client/customer.  The Driver will:

• Inspect driving unit daily.
• Ensure the driving safety kit is complete and all equipment is functional.
• Be familiar with the required licenses and permits.
• Be familiar with the work rules, safety rules, Motor Carrier Safety Regulations and state weigh laws. Compliance is mandatory.
• Take responsibility for shipping papers which should be reviewed and compared to lading to ensure correct product has been loaded and special instruction has been followed.
• Follow the delivery sequence assigned by the Driving Supervisor.
• Complete all paperwork accurately and turn in all paperwork at the end of each shift.
• Assist in the warehouse as necessary.
• Maintain regulatory and DOT compliance at all times.

Qualifications:

• High school diploma or equivalent required.
• Must possess a valid CDL with ABCD/NH endorsements and current Federal Medical Certificate.
• At least 5 years of OTR experience operating Tractor/Trailer equipment required.
• Must have an acceptable driving record
• Knowledge of DOT regulations.

Our Watertown based client is seeking an experienced Help Desk Representative to assist their call center team with level one basic computer support issues.  The ideal candidate will have exceptional customer service skills and basic troubleshooting skills.

Summary of Responsibilities

The Help Desk Specialist is responsible for providing phone support to U.S. and Canadian customers for our Client’s equipment, which includes retail, Teller Cash Automation, Desktop equipment, and software.  This position will be responsible for troubleshooting issues, including researching, resolving and documenting technical issues associated with service requests from customers.  The Help Desk Specialist will be able to identify when the situation will need to be escalated to the next level and will work closely with the appropriate parties to ensure customer satisfaction.

Essential Job Functions

• Accurately and efficiently process customer service requests according to department policies and procedures
• Provide Level 1 remote support to customers for hardware and software issues
• Support customer service technicians and internal customers by handling their inquiries and requests
• Escalate customer issues and complaints through the proper channels for resolution
• Inform the Call Center Supervisor and/or Manager of problems which could jeopardize the ability of the Call Center to provide outstanding customer service. 
• Identify unique customer requirements and vary customer handling to incorporate those requirements into the customer contact.
• Complete various other tasks as assigned by the Call Center Supervisor and/or Manager

Education & Work Experience

• Associates degree or higher OR 2+ years professional work experience
• 1+ years of prior customer service experience

Knowledge, Skills & Abilities:

• Analytical and problem solving abilities
• Excellent attention to detail
• Methodical and organized approach to work
• Excellent interpersonal communication skills (i.e. verbal, written, listening)
• Highly motivated
• Experience working in a team environment
• Ability to manage and prioritize multiple tasks
• Possess a strong sense of customer focus

Our Pewaukee-based client is in need of a Distribution Center employee for an immediate opportunity. The incumbent in the role will pick and package small parts and ship materials via UPS or Speedy. Additionally, he/she will load/unload trucks using a forklift and shrink wrap pallets on skids to prepare truck shipments.

 Qualified candidates will have the following skills:

• Experience operating a forklift and loading/unloading materials
• Ability to lift up to 50lbs
• High energy, with excellent attention to detail
• Experience using UPS or other shipping methods preferred

Our downtown based client has a great opportunity for an individual who is interested in starting their career in a Corporate Retail setting.  They are currently seeking experienced Merchandise Professionals to assist in their Buying Offices.  

Job Duties:

• Accurately create styles and purchase orders
• Assist with reviewing and maintaining outstanding orders
• Resolve late deliveries and any trouble orders
• Communicate pertinent style and order information to vendors as assigned by email, phone or fax
• Perform copying, filing and printing duties as needed
• Complete spreadsheet forms as assigned
• Accurately enter price changes in accordance with calendar deadlines and supervisor direction
• Assist with advertising copy, ad turn in materials, collection of samples and maintenance of sample inventory
• Answer and respond to email and phone inquiries
• Complete additional tasks as assigned

Required Skills:

• Extremely detail oriented and possess the ability to work in a fast-paced environment
• Excellent customer service skills
• Proficient data entry skills with minimum errors
• One year administrative experience including strong data entry skills

PURPOSE OF POSITION

The primary purpose of this position is to be responsible for the operation of chemical processes (adjusting variables such as temperature, pressure, feed rate, sampling, etc.)

PRIMARY RESPONSIBILITIES

·         Comply with all safety and regulatory compliance programs.

·         Maintain housekeeping in assigned areas while working in a safe manner & following all established SOP’s

·         Use the PPE as specified in the SOP's.

·         Be an active member of the emergency response team and associated training.

·         Fill out the regulatory paperwork, inspections, and checklists as assigned meeting the intent of the regulations.

·         Maintain regulatory compliance (RCRA, Title V, Air Permits, and OSHA regulations) in assigned areas.

·         Participate in mandatory Environmental, Health, & Safety and process specific training.

·         Communicate to shift supervisor or senior operator compliance, safety, and equipment needs as personally identified.

·         Fill out the daily and weekly inspections check sheets as assigned.

·         Fill out all vessel batch logs, reports, manifests, check sheets, etc. as assigned.

·         Complete prism tasks for material transfers move tickets, material usage, prism logs, and work orders, raw material inventory, produced inventory, and ensure compliance to PRISM and ISO 9001:2000 SOP’s and documentation as directed by the shift supervisor or senior operator.

·         Operate processes (adjusting variables such as temperature, pressure, feed rate, sampling, etc.) in accordance with SOP’s; notify shift supervisor or senior operator of deviations from the SOP’s

·         Perform auxiliary tasks such as tank transfers, bulk truck or railcar loading/unloading, container emptying and filling, dumping bags and supersacks, sampling, etc.

·         Recommend changes in SOP’s and process-related equipment.

·         Participate in regulatory and process training activities as required and review changes/additions with your supervisor. Must be RCRA compliance.

·         Uphold client’s Standard of Excellence through a continuous commitment to maintain quality facilities and provide quality products and services to internal and external customers

·         Perform all duties outlined in relevant SOPs and all other duties to be assigned.

SECONDARY RESPONSIBILITIES

·         Assist in production areas as needed as directed by shift supervisor or senior operator, and building managers.

·         Communicate production status, problems, and needs to shift supervisor or senior operator.

·         Works with other staff members to maintain workload balances. Provides back-up support as necessary.

·         Supports effective communication with all internal departments where responsibilities overlap to ensure success of the branch team.

REPORTING STRUCTURE

·         This position reports to Shift Supervisor.

EXPERIENCE AND EDUCATIONAL CRITERIA

·         High school diploma or equivalent required.

·         Basic computer skills and knowledge of MS Office.

·         Ability to operate a forklift; previous experience preferred.

·         Must have communication and interpersonal skills, along with the ability to read, write, and speak English.

PHYSICAL REQUIREMENTS

·         Ability to lift and carry up to 100 lbs on occasion, 50 lbs. frequently.

·         Able to stand for up to 12 hours per day.

·         Able to climb ladders and work at heights up to 50 feet on occasion.

·         Able to perform manual dexterity tasks.

·         Due to safety concerns, the wearing of contact lenses is prohibited.

·         Ability to wear a respirator for up to 4 hours a day. Please refer to the SOP for facial hair guidelines.

Summary:

This position assists in the proper handling of materials, maintaining inventory accuracy, and internal and/or external customer service. Performs a variety of stockroom functions including production order picking, warehouse storage, packaging of finished goods, inventory control, supply documentation, data input, and material distribution and/or delivery as assigned per location requirements. Works with a team in order to ensure smooth and efficient daily operations.

Essential Duties and Responsibilities:

• Assists in maintaining the flow of work and materials based on scheduled supplier deliveries, customer orders, and other internal or external delivery requirements according to established priorities.
• Performs and ensures accurate and timely computer and physical transactions as well as verifies accuracy of transactions/paperwork regarding receiving, stocking, movement, shipping or other required material or goods activities.
• May use pallet jack, scales or other machinery to disperse and move material. May be responsible for maintaining scale or other equipment calibration activities.
• May prepare, mark/label/tag and/or package materials or goods for receipt, storage, delivery or shipment according to location or customer requirements.
• Maintains orderly, clean and safe work area as well as visual controls of assigned areas.
• Generally knowledgeable and/or supports Lean Management (COS) and regulatory (e.g. ISO, FAA, ITAR, etc.) initiatives or requirements regarding shipping or receiving as applicable.
• Maintains and improves inventory accuracy and assists or conducts activities such cycle counts, physical counts, hand counts or other inventory validation and control measures as assigned.

 Our client is seeking an experienced welder with MIG/TIG welding experience.