Current Professional/Technical Job Openings

Join ESC’s growing team onsite at our world-class ecommerce client in New York as an Account Coordinator with their Advertising Group.  This group operates at the intersection of Advertising and eCommerce and offers advertisers a rich array of innovative advertising solutions across the organization's ecosystem of mobile and desktop websites, proprietary devices and the Advertising Platform. 

The highly motivated Account Coordinator will help support the growing media business by working with Sales, Account Management, Campaign Management and other business partners to support the campaign execution and management of advertising campaigns.  You will be responsible for scaling the business by helping account teams to deliver a positive customer experience for advertisers. By providing support on campaigns optimization and reporting, you will assist in driving strong performances and deliver a positive return on investment for advertisers. In providing timely and flawless booking and tracking support, you will assist in improving the ease of doing business with both internal and external partners.

As an Account Coordinator, you will develop expertise in company products and processes and be capable of both efficient and accurate campaign execution support as well as identifying opportunities to improve workflows and implement best practices across verticals.

Required Skills

• Minimum 1 year professional experience
• Bachelor's degree required
• Proficient with Microsoft Excel and/or Salesforce
• Digital marketing experience/project management and campaign execution; i.e, booking & trafficking
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Ability to work cross-functionally and with a wide range of people with different skill sets
• Strong attention to detail

Preferred Skills

• Bachelors’ degree in Economics, Marketing, Advertising, or Business preferred
• Experience in the Online Advertising industry

ESC is seeking an Accounts Payable Specialists to work in a fast-paced corporate setting to provide assistance during a financial transformation and testing period, starting as soon as possible and working through November 2019, with a strong possibility of continued extension.  The A/P Specialist will be responsible for processing invoices into Oracle Financial system and workflow archive.   He/she will then route invoices to appropriate personnel for approval and account coding.  He/she will also help with processing and auditing travel expenses.   Ideal candidates will be high energy, engaged individuals who are proficient in keying data, with excellent attention to detail.  

ACCOUNTABILITIES:

• ADMINISTER TRANSACTIONS
• Maintain daily organization of transactions and paperwork, which may include routing invoices for proper approvals
• Accurately enter transactions into system
• Responsible for payment and reconciliation processes
• BUILD AND MAINTAIN BUSINESS PARTNER RELATIONSHIPS
• Work closely with Finance/Finance management team and internal/external vendors and maintain positive business working relationships with all parties
• May assist with managing vendor accounts and driving forward vendor resolution
• Capable of seeking and implementing standard and alternative solutions to problems
• Interact and communicate effectively and proactively with departments and vendors through correspondence

QUALIFICATIONS:

• REQUIRED
• Previous AP Experience
• Ability to work as part of a team and interact effectively with others
• Strong analytical and financial skills to evaluate data
• Ability to collaborate and work cross functionally
• Ability to manage multiple tasks and projects effectively
• Effective verbal and written communication skills
• PREFERRED
• Previous experience in Finance

Join ESC’s growing team onsite at our premier ecommerce client in Seattle as an Advertising Operations Account Manager.  The Ad Operations Account Manager will work on Display campaigns, working with clients to help optimize deliver and performance.  H/she will also provide creative moderation billing support and client reporting support.

Required Skills

• Bachelors’ degree in Marketing, Advertising, or Business preferred
• 2+ years in Digital Advertising (search and display)
• 2+ years in Programmatic Advertising, basic proficiency
• 2+ years in Ad Operations
• Skilled in working with clients to optimize deliver and performance

Preferred skills

• Experience with Doubleclick (XSM, DFP), AdJuster, Salesforce.com
• Experience with design and/or client support and/or creative teams.

Job Description

ESC has several openings for Assistant Teacher’s with our premier corporate client’s Child Development Center (CDC).  The Assistant Teacher is an entry-level role for an individual with a passion for working with children and a willingness to obtain an Early Childhood Certification.  The Assistant Teacher assists in the daily care of the children in the Center; assuming the role of Primary Teacher when replacing the Primary Teacher in the classroom for lunch breaks, planning times, vacations, etc. and assisting in housekeeping, organizing, food service, project preparation and other general Child Development Center (CDC) activities.

ACCOUNTABILITIES

FOLLOW CENTER POLICIES AND PROCEDURES AND STATE LICENSING RULES AND REGULATIONS

• Maintain safety, care, and nurturance of children at all times
• Uphold/implement Creative Curriculum set forth by the Primary Teachers and follow Developmentally Appropriate Practices
• Uphold WMELS guidelines
• Accurately track children in your care and maintain appropriate teacher/child ratios during the course of your shift
• Assist Primary Teachers in maintaining a classroom environment that meets all State and organization policies/procedures

MAINTAIN NECESSARY CERTIFICATION TO PERFORM JOB DUTIES

• Attend all staff meetings and recommended/required training
• Meet yearly continuing education requirements
• Ensures necessary documentation around First Aid and Infant/Child CPR with AED training is met on a bi-annual basis

PROVIDE QUALITY CUSTOMER SERVICE TO OUR CUSTOMERS AT EACH INTERACTION

• Treat all the children with dignity and respect
• Maintain confidentiality of the children and parents
• Work well with fellow associates and supervisors to ensure the needs of the children are met
• Write notes on the Daily Connect App relaying information to the parents from the Primary Teacher and/or from the parents to the Primary Teacher as the need arises and charting all diaper changes, feedings, and naps
• Greet parents and children throughout the center

QUALIFICATIONS

REQUIRED

• Early Childhood I certified
• Effective verbal and written communication skills
• Ability to work as part of a team and interact effectively with others
• If hired, Drug Screen, Health Exam and TB test required

PREFERRED

• Early Childhood II certified
• Educational background in Early Childhood
• 80 full days (or 120 half days) working experience in a licensed childcare facility
• First Aid and Infant/Child CPR with AED training
• Fundamentals of Infant/Toddler Development Certified
• Shaken Baby Syndrome Certified
• Child Abuse/Neglect Certified
• Customer service experience
• Regular attendance is key to performing the job

SPECIAL REQUIREMENTS

• Ability to travel from Site 1 to Site 2 to Summer Camp when applicable
• Able to lift 40lbs
• Standing, sitting, squatting, bending, twisting, walking, and moving at a fast pace
• Flexibility within hours of operation

PERKS / BENEFITS

• Medical / Dental / Vision
• 401K
• Employee Discount
• Paid Holidays
• Onsite Athletic Club / Pharmacy / Medical Center / Bank / Spa
• Guaranteed 40 hour work weeks with the ability for overtime hours
• Paid lesson planning time on a weekly basis
• Inservices & renewing of certifications paid by company
• iPad's in all classrooms

Bookkeeper

Our client a global leader in contract manufacturing, headquartered in Waukesha, WI is seeking a Bookkeeper.  Ideal candidates in this role will be responsible for handling a variety of accounting functions such as financial statement prep, AP/AR, bank reconciliations, payroll and some HR.  This is offered as a full time role or part time if needed.  The role works normal Monday through Friday daytime hours in a state-of-the-art 105,000 sq. ft. newly renovated office/manufacturing facility.

Our client maintains a staff of 75+ employees, performs on 2 shifts (1^st/2^nd) with ability to produce in the following disciplines: Stampings and Deep Draws, Fabricating and CNC Machining, Spot, Robotic and Orbital Welding, Tubing and Pipe Cut-Off, Polishing and a variety of additional customized contract manufacturing functions.

The Bookkeeper will:

• Balance and maintain accurate ledgers
• Match purchase orders with invoices
• Coordinate bank deposits and report financial results on a regular basis to management
• Monitor office expenses and tally and enter cash receipts
• Pay vendor invoices and track bank account balances
• Develop monthly financial statements, including cash flow, profit and loss statements and balance sheets
• Prepare financial reports by collecting, analyzing, and summarizing account information and trends
• AP/AR and payroll duties using Paychex
• HR related duties such as signing people up for medical insurance

Position Qualifications:

• At least 1-2 years Bookkeeping experience in a manufacturing setting
• Strong attention to detail
• Strong communication skills, both oral and written
• Strong Experience with Microsoft Office Suite including Outlook, Word, and Explorer Internet software
• Experience with Workwise ERP software (preferred but not required)

Our employee-owned client in Milwaukee has an exciting opportunity available for a Business Development leader with experience in the municipal space to join their growing team. Responsibilities would include project engineering and management activities such as making fluent presentations, negotiating contracts and leading client development activities. Another key will be ability to have project oversight including setting priorities and developing objectives, project financial management, as well as hands-on involvement in the design process. This position is based in Milwaukee, is full time, includes a comprehensive benefit plan and comes with a salary in the $65-90k salary range with quarterly bonuses available.

In order to be considered for this position, candidates must possess the following qualifications:

• Bachelor's degree in Engineering, Urban Planning or Architecture.
• Experience developing and maintaining a technical market for business development, along with selling technical services to Municipalities, Government Agencies, Transportation Departments, Water Management Districts, and Water Utilities in WI.
• Success in business development including creation of strategic business plans, marketing activities, client development, presentation experience and proposal development.
• Technical project management experience is desired.
• Professional PE or Architecture license highly preferred.

Our Watertown based client is seeking a pleasant individual with an excellent phone presence to handle customer service requests in a courteous, professional and efficient manner through incoming calls, faxed documents, or e-mails.

ESSENTIAL JOB FUNCTIONS

• Accurately and efficiently process customer service requests according to department policies and procedures
• Provide support to customer service technicians and internal customers by handling their inquiries and requests
• Escalate customer issues and complaints through the proper channels for resolution
• Inform the Call Center Supervisor and/or Manager of problems which could jeopardize the ability of the Call Center to provide outstanding customer service. 
• Identify unique customer requirements and vary customer handling to incorporate those requirements into the customer contact.
• Complete various other tasks as assigned by the Call Center Supervisor and/or Manager

JOB QUALIFICATIONS

Education & Work Experience:

• High School Diploma or General Education Degree (GED)
• Previous customer service experience a plus

Knowledge, Skills & Abilities:

• Highly self-motivated with keen attention to detail
• Excellent customer focus and outstanding communication and interpersonal skills
• Ability to work under pressure and effectively prioritize competing demands
• Experience utilizing Microsoft Office products (i.e. Outlook, Word, Excel, Access, etc.)
• Professional and respectful demeanor
• Active participation in process improvement initiatives/projects is a plus
• Ability to work in a fast paced environment
• Team oriented

Our client, a growing tower construction company is seeking an experienced Civil Foreman.  This role will be responsible for the supervision and performance of various construction tasks in the NJ, PA, DE, and NYC markets. The Civil Foreman will prepare sites for construction, including grading, site work, preparing concrete forms, pouring concrete, trenching for UG conduits and a variety of other general site construction duties. This position includes full benefits and compensation includes an hourly rate in the $25-$30 per hour range and also includes $30 per day per diem for expenses.  While travel in this industry is expected, this role requires a much lighter load than most competing companies.  95% of projects are completed Monday thru Friday.  This role also includes frequent prevailing wage projects – employees gain prevailing wage and fringe for all prevailing wage work hours.  All education, certifications, tools and gear are paid for by the client.

Key to this role is strong experience in the construction industry.  The incumbent of this role will:

• Work with a team to prepare sites for construction.
• Assign employees to appropriate job and supervise to assure delivery of tasks.
• Assure employees have tools and equipment needed for jobs in order to ensure safety and production.
• Ensure all equipment is safe and ready for operation at all times
• Utilize methods and techniques relative to underground piping (conduit)
• Operate equipment such as excavators and backhoes.
• Read blueprints

Qualifications

• 5+ years working in the construction industry
• 1+ years experience working in supervisory or lead role in the construction or trades industry.
• 1+ years experience working or completing the following: Trenching, Filling & Back Filling, Compaction, Foundation & Concreting, Steel rebar forming, Steel structure erection.  
• Possession of a valid driver's license
• Working knowledge of Microsoft, Excel and Outlook and basic computer skills

Preferred but not required

• Experience in the Wireless construction industry

Our client, a provider of housing and care for those with developmental disabilities is seeking a Recruiter to assist with a large recruiting project in the Midwest.  This role requires onsite work in Watertown, WI. This role performs sourcing and full life cycle recruitment for a variety of high volume roles required to operate the core of this business.  This position is a contract role with possibility for permanent hire upon successful project completion.  The contract portion of this role pays $20-$22 per hour based on experience and full time employment comes at $50K with a full benefit package.

The Recruiter is responsible for delivering strategy to find a high volume of candidates and take each through the full life cycle of recruitment to include: selling, screening, interviewing, and working with internal management to help deliver all relevant information to make successful and long term hires.

The incumbent of this role will:

• Take candidates through the full life cycle of recruitment in a variety of positions.
• Complete high volume recruitment requiring the sourcing of multiple candidates for each recurring role.
• Deliver recruitment marketing strategy to specific locations to help locate and advertise to candidate pools.
• Provide a verbal “realistic job preview” and sell candidates on the positive attributes of positions.
• Establish, cultivate and maintain ongoing relationships with management in order to understand recruitment needs and identify skills needed for vacancies.
• Conduct a high volume of calls with potential candidates to build pipeline of applicants to meet common and unique staffing needs.
• Maintain a requisition workload of 40+ openings.

Qualifications

• 2+ years in a recruitment environment.
• Experience recruiting for high volume, recurring positions across multiple locations.
• Strong sense of urgency and attention to detail.
• Proficiency with MS Office programs to include Excel, Word, PowerPoint, and Outlook.

Preferred but not required

• Bachelor’s degree  
• Experience using iCIMS software.
• Experience Staffing in the Healthcare arena

Our client, a full service professional engineering/consulting firm in the design, construct and enhancement business is adding a key individual to staff.  The Development Engineer/Architect in the Aviation field will build upon a strong base of clients in this field, but will serve as the leader and SME in the Aviation field.  This role is part of a comprehensive team which consults on all phases of project work.   This role can be based in any major city in the U.S., preferably near a major airport, and will require travel at about 15%-25%.  The role is full time, includes a comprehensive benefit plan and comes with a strong base salary plus bonus program.

This opportunity will see a results-oriented Engineer/Architect deliver high focus to a key growth area within our clients business and will lead and develop the newly established aviation market. This individual will have a technical background and will work with existing and new clients in the aviation space. The incumbent of this role will:

• Plan and lead engineering and architecture initiatives for the Aviation market sector.
• Assist to develop and support a pipeline of aviation related business opportunities throughout the U.S.
• Deliver project oversight including setting priorities and developing objectives, project financial management, as well as hands-on involvement in the design process. 
• Serve as a technical resource for a multi-disciplined team
• Assist with project engineering, architecture and management. 
• Perform client management, including abilities to make fluent presentations, contract negotiations and implement client development activities. 
• Exercise strong communication skills and a proven track record in successfully interacting with clients and collaborating with internal team members.
• Travel a minimum of 15%, to work with teams in multiple offices and meet with clients.
• Perform project delivery dependent on experience licensing.
• Manage multiple priorities in a fast-paced multi-discipline environment.
• Be adaptable in an ever-changing industry.

QUALIFICATIONS

• Bachelor's degree in Engineering or Architecture
• 5+ years of experience developing and managing a technical market  
• Industry experience in Aviation Planning or Design Service to Airports, Airlines and/or Aviation related companies either from an airside or landside perspective.
• Success in business development planning including developing strategic business plans, marketing activities, client development, presentation experience and proposal development.
• 2+ years technical project management experience.
• Professional registration as a PE or other technical profession.

ESC has an exciting opening for a Digital Designer to support digital and social design projects at our premier retail client’s photo studio and corporate offices.  The Digital Designer will work collaboratively with Art Directors and other designers to create layouts for web pages, site banners and social media sites.  H/she will perform the following tasks:

• Create layouts/designs for landing pages and site banners.
• Use Photoshop to design graphics and layouts for social media sites.
• Perform basic color corrections in Photoshop.
• Create animated gifs
• They would be doing landing pages, site banners, as well as design for our social channels...Would be great if they have basic knowledge in after effect!

Required Skills:

• 1-2 years’ experience in digital design of web layouts.
• Ability to design in the Adobe creative suite
• Able to juggle multiple projects
• Works at a fast pace, with the ability to meet deadlines.
• Basic understanding of how to create animated gifs
• Familiarity with designing for social platforms

Nice to have:

• Familiar with After Effects
• Basic HTML/CSS experience.

Are you passionate about driving customer acquisition through online marketing channels? Does leveraging data to scale demand generation programs and drive performance improvements excite you? If so, this may be the right next role you. ComiXology has a mission to make everyone on the planet a comics fan. To help us meet that goal, we are looking for a Digital Marketing Manager, Acquisition to accelerate profitable growth across paid marketing channels, including search engines, retargeting, affiliates, social and content marketing. If you are experienced in current digital marketing best practices and can help us think strategically and analytically about new opportunities, then we would like to speak with you!

The ideal candidate is growth-oriented and data-driven with a proven track record of helping e-commerce sites increase traffic and sales, and a self-starter who can hit the ground running. You have a passion for measurement, testing, and building high performing digital media campaigns. You will create reporting and analysis to measure all aspects of marketing performance and costs, monitor campaign performance, and drive innovation in the channels, offers, and creative used by the team.

The right person will thrive on developing new scalable programs while simultaneously optimizing existing campaigns. A deep understanding of social ad platforms and evolving trends is critical for success in this role. Also critical for success in this role is the ability to interpret data to diagnose areas of underperformance and identifying new opportunities for profitable growth.

As the Digital Marketing Manager, Acquisition you will:

• administer the paid marketing budget for comiXology,
• design and execute the paid marketing strategy for comiXology with the purpose of generating both paid purchases and app registrations/activations,
• drive growth through paid marketing channels and
• monitor new marketing channel opportunities that could be applicable to our business.

What you will do:

• Set and implement strategies to grow qualified, profitable external traffic to our products, maximize sales and revenue, and meet other business objectives through paid marketing strategies.
• Review, build and maintain paid marketing strategy in all channels (Google, Facebook, etc.), including segmentation and a/b testing. Develop and implement ways to improve channel performance, including landing page optimization, advanced bidding models and copy tests.
• Own the paid Social Media strategy for comiXology including planning and executing Social Media campaigns for our social platforms (Twitter, Facebook, etc.)
• Leverage data to increase the productivity of our acquisition efforts. Work with the business intelligence team to build/refine acquisition models that maximize sales and campaign efficiency.
• Create and update weekly and monthly performance scorecards and reports that monitor campaigns and track traffic and conversion metrics to enable continuous improvement of our marketing efforts; including marketing caps calculation.
• Think strategically and analytically about new ways to introduce our products to new customers and increase relevance. Evaluate and champion ideas within the context of our current business model, while also looking for transformational opportunities that change our perceptions of our products and our markets.

REQUIRED SKILLS

• Bachelor’s Degree required.
• 6+ years of digital marketing experience with a track record of launching and scaling successful demand generation programs.
• Strong writing skills and excellent verbal communication skills
• Functional expertise in online paid marketing, including SEM, Social, and Display.
• Analytical mindset with demonstrated proficiency in marketing and web metrics.
• Proven track record of taking ownership and driving results.
• High attention to detail and project management skills, able to manage multiple, competing priorities simultaneously.
• Excellent communication and cross-departmental management skills.
• A desire to work in a fast-paced, data-driven environment.
• Results-oriented problem-solver and team player.
• A high bar of excellence and the ability to take feedback and criticism without ego.

PREFERRED SKILLS

• SQL skills
• Knowledge of the comic book publishing industry
• MBA preferred

The E-Rate Coordinator/Specialist provides coordination of E-Rate opportunities/leads between the applicable Sales Team and/or assigned Partner. Such coordination may include: request for partnership, coordination of pricing request/registration and BOM, and request for status updates. The E-Rate Coordinator maximizes company revenue and profit by working with the applicable Sales Team and/or assigned Partner to coordinate joint responses and bring in the associated Purchase Order. 

Key Areas of Responsibility:

• Manages leads process to provide leads to applicable Sales Team.
• Provide Seller information to leverage partner specific program and liaise with the OEM on appropriate opportunities
• Coordinate tasks among account managers, systems engineers, field reps, vendors, service partners etc. throughout the opportunity
• Provide applicable Partner with opportunity updates throughout process
• Provide lead process progress reports to E-Rate Program Team

Coordinate Qualified Lead Generation & Reporting:

• Provide qualified leads to appropriate Seller and determine partnership status
• Create master doc of all leads and status for reporting
• Manage partnership coordination for pricing, BOMs, and response
• Turn won opportunities into Revenue:
• Work with Sales Team on won proposals to determine customer purchase plan.
• Assist with any partner coordination necessary to complete purchase.
• Communicate Effectively:
• Track and maintain communications among all team members (local and remote employees, and teammates), manage and distribute assignments provided via collaborative tools such as calendars, task lists, as necessary.
• Coordinates all necessary partnership communication such as pricing, BOM, etc
• Follows up and provides feedback to account managers, sales managers and directors regarding new and current opportunities.

Additional Responsibilities:

• Ensure continued communication post-award.
• Attend department-sponsored and other training programs as necessary.
• Complete projects assigned from time to time.
• When required, attend industry days or pre-proposal functions.

Qualifications

Minimum Qualifications

• Bachelors Degree or (4 years sales experience)
• 1+ year(s) sales
• Excellent written and verbal communications skills

Other Required Qualifications

• Strong knowledge of Microsoft Word, Excel, Adobe Acrobat, and Outlook
• Strong organization and time management skills
• Ability to work independently and manage multiple projects
• Must be able to communicate effectively and in a constructive manner with management, peers and other coworkers

Preferred Qualifications

• General IT product, contract and customer knowledge
• Knowledge of Google docs
• Strong attention to detail and follow-up
• Deadline focused and ability to work under time constraints
• Working knowledge of purchasing requirements

Join ESC’s growing team onsite at our premier Seattle-based client working as an Event Project Coordinator to help manage the content delivery and execution for the organization’s largest cloud computing event. In this role, you will help execute on high quality content at a highly visible, large corporate event. You will work closely with the Event Content team to organize a content to organize content processes and help stakeholders.  The ideal candidate is a highly motivated, extremely organized individual with experience managing complex projects with multiple stakeholders. You will utilize your attention to detail, your experience in program and project management, and your excellent written communication skills to ensure high quality results.

Job Responsibilities

• Manage event deliverables related to content development and delivery
• Manage event logistics related to sessions, including: session room allocation and agenda management, and define requirements for room set-up, AV and video
• Onsite execution of event content and speaker management

REQUIRED SKILLS

• 3+ years of relevant work experience in related areas of project management, event management, content management or marketing
• Demonstrated experience with program and project management
• Bachelor’s degree in relevant field of study
• Passionate about process and an innate attention to detail
• Excellent time management, resource management and planning skills
• Superior oral and written communication skills.
• Ability to manage time and juggle multiple priorities to execute high quality deliverables
• Willingness to travel and ability to work independently and autonomously; must be free to attend the conference in Las Vegas the week after Thanksgiving
• Experience working in a fast-paced, highly cross-functional organization

PREFERRED SKILLS

• Experience working with global field marketing teams
• Existing knowledge of industry tools, such as SalesForce and HTML.
• Experience in marketing B2B technology products or services.

Join ESC’s growing team onsite in NYC as a Marketing Manager to assist in overseeing the organization’s fashion influencer program and fashion partnerships with publishers.  In the role you will perform the following tasks:

• Analytics of sales/clicks/customer engagement/imagery effectiveness/branding evaluation of influencers' content against internal metrics.
• Vendor (influencer) management in compensation packages.
• Program management.
• Internal and external communications, with extensive interaction with reporting manager and social media and product teams.
• Additional responsibilities as required.

REQUIRED SKILLS

• Deep understanding of fashion industry and fashion trends.
• Expert level Excel skills.
• Professional communication style in both written and verbal forms.

PREFERRED SKILLS

• Background in fashion/retail.

Job Description

ESC has an exciting opportunity for a Guest Services Assistant to work with onsite at our premier health system client.  The Guest Services Assistant leads the guest services operations of the conference center, while working collaboratively with other team members to sustain and continuously improve the overall operations of the department. H/she acts as liaison with support services such as housekeeping, maintenance and AV support to ensure conference center rooms and equipment are well maintained. Supports conference center operations by assisting with and performing scheduling, setup, and troubleshooting of rooms and equipment. Provides administrative support, which includes reception, scheduling, word processing, document distribution and file maintenance.

Responsibilities:

• Provides day-to-day work direction to guest service staff, which includes ensuring compliance with organization requirements, and standard operating procedures. Ensures proper orientation and ongoing development, assisting with providing feedback and coaching on performance. Ensures there is proper coverage to meet guest service needs.
• Ensures guest satisfaction by developing, implementing and maintaining services to anticipate and exceed guest service expectations. Facilitates service-oriented communication by providing accurate information about the center’s facilities, services and meetings to callers and walk-in visitors. Directs callers and visitors appropriately and courteously.
• Responsible for the development, implementation and maintenance of systems and procedures related to scheduling/rooms and providing information about conference center room use. Provides timely communication to internal and external guests in regards to any changes.
• Works with external vendors to ensure needs are met regarding installations, preventative maintenance and repairs of equipment.
• Provides services to support conference center operations, which include room setup, audio visual setup and troubleshooting, dietary preparation and setup, housekeeping and room maintenance.
• Ensures the appearance, cleanliness and operational effectiveness of the conference center meets department standards by performing daily inspections of restrooms, conference rooms and conference center equipment and periodic joint inspections with maintenance, housekeeping and AV support personnel. Coordinates efforts with food management, environmental services, maintenance, audiovisual services, information services and loss prevention. Maintains a professional and meeting friendly appearance.
• Schedules rooms (including dietary, audio-visual and setup requirements) which includes anticipating guest needs and making suggestions, performing problem-resolution with guests, and making changes to ensure efficient use of resources as well as guest satisfaction.
• Provides administrative support of conference center operations, which includes but is not limited to reception, scheduling, work processing, document distribution, file maintenance, mail processing, supply ordering and other duties that may be assigned to support the day-to-day operations.
• Collects information to assess guest satisfaction with the conference center and uses this information to continuously improve operations and services.
• Assists department with proofing new learning materials and ensuring appropriate content and formatting is maintained for all training materials. Participates in system and department work groups in order to improve efficiencies in support of the conference center and caregiver development.
• Reconciles department performance reports, maintains records, acquires approved capital equipment and orders supplies.

Education Required

• High School Graduate

Experience Required

• Typically requires 5 years of experience in a customer service role in a high customer contact environment and/or administrative support role/
• Experience analyzing and resolving customer service problems, greeting and providing information to customers and educating others on programs/processes/procedures
• Skilled in coordinating administrative aspects of projects, events, and large scale meetings.

Knowledge, Skills and Abilities Required             

• Ability to work with a variety of customers in a friendly manner.
• Able to problem solve, manage conflict, address guest concerns and complaints, and initiate recovery steps for service failures.
• Ability to troubleshoot multiple audiovisual, computer application and learning management software systems.
• Ability to manage multiple demands and priorities, and take initiative and self-manage daily tasks to meet deadlines.
• Experience in troubleshooting, solving problems and making difficult decisions.
• Proficiency in using the Microsoft Office (Word, Excel, and PowerPoint).
• Ability to learn and implement new applications for room scheduling.
• Ability to calculate percentages and present data and information in graphic or table format.
• Ability to create reports and work with scheduling software vendor to maximize the software’s capabilities, and continuously improve the quality of information.
• Demonstrated ability to tactfully and effectively communicate (written and verbal) with a variety of individuals and provide excellent customer service.
• Ability to create surveys to evaluate guest experience, assess feedback and implement changes based on end-user feedback.

Physical Requirements & Working Conditions

• Must be able to sit, walk, stand, bend, squat, twist, kneel, reach above shoulders, and lift frequently throughout the workday.
• Requires ability to move and set up audio visual equipment on carts, set up dietary, and move and set up tables and chairs.
• Must be able to push, pull, and lift items up to 35 lbs. on a routine basis and occasionally items up to 50 lbs.
• Must have functional speech, vision, and hearing. Must be able to communicate with customers and/or support areas and vendors via the telephone. Good vision to read detailed sketches of room setups and use of sharp knives in food preparation.
• Exposed to a normal office environment. Working atmosphere may contain fumes and odors from cleaning solutions, hot water and food delivery equipment, and sharp knives and requires ability to wear protective clothing as necessary.

Join ESC’s growing team onsite at their world-class ecommerce client in Seattle as a Hardlines Account Manager.  The Hardlines Account Manager will be expected to correspond with vendors to request the required documents to review their request and ensure the products are indeed being bought from China.  H/she will be expected to review information/documentation provided by the vendors to decide which requests should be approved.   For high confidence requests, the Account Manager would be expected to approve the requests in internal systems and maintain tracking for those requests.  For requests that require further negotiations, the account manager will liaison with category teams and finance to get the requests reviewed and ensure they are actioned in the system.

REQUIRED SKILLS

• Excellent written and verbal communication skills.
• The ability to communicate with both external vendors and internal teams effectively and address concerns.
• Skilled in using internal tech tools and in proposing improvements to those tools Should
• Able to execute tasks in a methodical and organized manner.
• Comfortable in a fast-paced, multi-tasked, high-energy environment.
• The ability to promptly identify issues that could potentially escalate for additional review
• Intermediate Excel skills to effectively track requests and perform basic financial calculations
• Collaborative working style.
• Must work well in a team environment.

Our Watertown based client is seeking an experienced Help Desk Representative to assist their call center team with level one basic computer support issues.  The ideal candidate will have exceptional customer service skills and basic troubleshooting skills.

Summary of Responsibilities

The Help Desk Specialist is responsible for providing phone support to U.S. and Canadian customers for our Client’s equipment, which includes retail, Teller Cash Automation, Desktop equipment, and software.  This position will be responsible for troubleshooting issues, including researching, resolving and documenting technical issues associated with service requests from customers.  The Help Desk Specialist will be able to identify when the situation will need to be escalated to the next level and will work closely with the appropriate parties to ensure customer satisfaction.

Essential Job Functions

• Accurately and efficiently process customer service requests according to department policies and procedures
• Provide Level 1 remote support to customers for hardware and software issues
• Support customer service technicians and internal customers by handling their inquiries and requests
• Escalate customer issues and complaints through the proper channels for resolution
• Inform the Call Center Supervisor and/or Manager of problems which could jeopardize the ability of the Call Center to provide outstanding customer service. 
• Identify unique customer requirements and vary customer handling to incorporate those requirements into the customer contact.
• Complete various other tasks as assigned by the Call Center Supervisor and/or Manager

Education & Work Experience

• Associates degree or higher OR 2+ years professional work experience
• 1+ years of prior customer service experience

Knowledge, Skills & Abilities:

• Analytical and problem solving abilities
• Excellent attention to detail
• Methodical and organized approach to work
• Excellent interpersonal communication skills (i.e. verbal, written, listening)
• Highly motivated
• Experience working in a team environment
• Ability to manage and prioritize multiple tasks
• Possess a strong sense of customer focus

Summary:

We are actively seeking an Image Production Specialist (image processor) with digital retouching experience for our Madison-based client. This mid-level position is a great opportunity for someone who is visually precise, detail oriented, computer savvy, and deadline driven, looking for a fast-paced, friendly work environment.

Responsibilities:

• Retouch and color correct high-end product imagery for web use
• Collaborate with other stakeholders to ensure content is fresh and on-brand
• Retrieve and deliver digital assets using our internal systems
• Maintain production of a high volume of images at a high standard of quality
• Basic video editing

Basic Qualifications:

• 2+ years of experience using Adobe Photoshop CS or CC, with strong understanding of actions, layer masking, adjustment layers, clone and healing tools, history brush, etc.
• Understanding of the Mac operating system.
• Understanding of color management and the web color space.
• 40 hour work week, with availability on weekends.

Please provide a link to a current portfolio on your submitted resume.

Preferred Qualifications:

• Exceptional visual skills with a strong understanding of light and shadow, composition, naturalistic skin retouch, etc.
• Excellent time management skills, and the ability to adapt working style to meet workflow requirements.
• Ability to manage projects independently with limited error.
• Background in photography or art.
• Experience working in a high volume imaging environment.
• Self-driven leader who works well with others.
• Associates and/or bachelor’s degree preferred, but not required.

Our Watertown based client is seeking and experienced Level I or II IS Support Analyst to join their team.  This position is the primary point of contact for our Client’s employees seeking assistance with IS issues.   This role will troubleshoot and resolve problems that are logged via email, telephone or in person.  This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, software and technology related equipment to ensure optimal performance.  The IS Support Analyst deals with all IS procurement requirements and mobile telecommunications, while working closely with clients, processing incidents and assisting with defining improvement actions needed.

Essential Job Functions: 

• Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
• Perform analysis, diagnosis, and resolution of client related problems and recommend/implement correct solutions including off-site repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot laptops, desktops, and related hardware and software
• Liaise with and provide training and support to IS clients
• Configure and support hand held mobile devices
• Analyze and make recommendations for hardware and software standardization
• Create user accounts and manage access control based on company policies
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues
• Perform system backups and recovery
• Troubleshoot and repair hardware and network connectivity issues
• Remove old equipment and perform data migration to new machines
• Field incoming help requests and log activity through generating work tickets
• Research and resolve difficult and complex problems
• Analyze and identify trends in issue reporting and devising preventive solutions
• Provide assistance to Infrastructure management to maintain a stable server, communication, and network infrastructure environment 

Education & Work Experience:

• Associate’s Degree in Computer Science or equivalent required; Bachelor’s Degree preferred
• Minimum 2 years’ relevant experience within IS support
• Certifications in MS Operating Systems, A+ Certification, or MS Office application preferred

Knowledge, Skills & Abilities:

• Knowledge of PC software, hardware, desktop operating systems, and Office productivity software
• Ability to maintain patience, a customer-friendly attitude and work in a team environment
• High degree of problem-solving and analytical abilities
• Strong verbal and written communication skills, with the ability to effectively communicate with non-technical and technical people
• Strong working knowledge and demonstrated experience in IS systems
• Ability to work an on-call rotation
• Excellent organizational and follow-up skills with strong attention to detail
• Highly motivated

Looking for a career and not just a dead-end job that pays the bills? Our client, a family-owned, locally operated, multi-faceted real estate development, brokerage, construction, and property management firm has partnered with ESC to find multiple Leasing Consultants in Brookfield, New Berlin and Oak Creek, WI.

We are seeking dynamic sales personalities that have a desire to learn and grow in the field of property management. These Leasing Consultant roles are an entry-level gateway to one of the industry’s best training programs that have established career paths into future positions such as Assistant Property Manager, Property Manager and Regional Property Manager positions.

Qualified candidates will have an outgoing personality, some experience in sales, customer service, hospitality or retail and the willingness to learn and grow a career in property management.

Perks of the role: Why apply?

• This is a full-time direct hire role with an hourly wage and commissions based on the number of apartments you lease. It also includes a full benefits package (medical, dental, vision, 401(k), PTO and rent discounts.
• As a recipient of the 2016, 2017, and 2018 Top Workplaces Award, our client has proven themselves as one of the best places to work in Southeastern Wisconsin.
• Great company culture that includes a “Fun Committee” that plans quarterly lunches, March Madness bracket Challenge, company Brewer game outings, Music at the Domes, Annual Holiday Party and so much more. Come be part of the family.
• Start your career today! Our client promotes 100% from within. Leasing Consultants who excel have been promoted to Assist Property Managers in as little as 6 months.
• You will have the internal support and training to grow and learn. Our client has some of the best trainers inside the property management field.

Primary duties of the Leasing Consultant:

Position and Schedule

This is a full-time role with flexible hours (8am to 5pm OR 9am to 6pm). Some of our properties do require work on the weekends from time to time, but most do not.

Responsibilities

• Promote, participate and insure a successful renewal program.
• Show property to prospective residents per the Wimmer leasing procedures.
• Explain terms of the lease and verify financial qualifications of lessee and complete lease.
• Perform basic clerical functions to include but not limited to; data entry (work orders, tenant concerns), filing and answering telephones.
• Data entry of work orders and work completion orders.
• Provide accurate reports on a weekly, monthly and annual basis as directed by the Property Manager.

 Qualifications:

• High school graduate with 1+ years of experience in customer service, hospitality, retail or sales.
• Willingness to learn and grow a career in property management.
• Good organizational and communication skills, able to work well with all levels of the company.
• Be able to pass a background check and possess a valid driver’s license.
• Possess a valid driver's license and insurance.
• Availability to work on some weekends from time to time.

Job Description: Maintenance Technician

Our client, a family-owned, locally operated, multi-faceted real estate development, brokerage, construction, and property management firm has partnered with ESC to find an experienced Maintenance Technician in Milwaukee area.

We are seeking an experienced Maintenance Technician who has a strong background in troubleshooting on-site service calls in a large apartment complex or commercial settings. Qualified candidates will have experience with all the basic hand tools, strong mechanical and electrical knowledge, basic plumbing, HAVC maintenance and repair as well as a professional demeanor.

Perks of the role:

• This is a full-time direct hire role where you are only on call once every 6-8 weeks.
• Company paid training to be certified by the National Apartment Association as a Maintenance Technician.
• Full benefits package that includes medical, dental, vision and a 401K.
• No snow removal or lawn care services required. Our client contracts out snow removal and lawn services so you won’t be faced with the cold winter weather or the sweltering heat in the summer.
• Come work for a stable and growing company. Our client is adding 1,000+ new units over the next year.

 The Maintenance Technician will:

Diagnose, perform minor repairs and routine maintenance as directed, to include but not limited to the following:

• Electrical, air conditioning/heating systems, plumbing to include water lines.
• Boilers (both gas & electric) as well as water irrigation systems.
• Gas fixtures and/or appliances where applicable.
• Tile, carpeting, flooring as well as interior and/or exterior lighting, fireplaces and ceiling fans.
• Doors, shutters, cabinets, windows, sliding glass doors and security systems were applicable.
• Ceiling leaks and walls
• Pool and/or spa area, tile and pool furniture.
• Maintain accurate records regarding preventive maintenance, service requests, make-ready status and work in progress status.
• Inspect and coordinate all needed make-ready repairs and services.
• Report all major repairs, requisition supplies and/or services necessary to complete task.
• Change locks and make keys.

 Qualifications:

• High school graduate with 2+ years of experience in property maintenance or equivalent field.
• Good organizational and communication skills, able to work well with all levels of the company.
• Able to work alone, prioritizes and adheres to a schedule.
• Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.
• Possess a valid driver's license and insurance.
• Availability to work nights, weekends, and holidays and to perform any other tasks as deemed necessary by the District, General, Property Manager, and/or Assistant Manager.

Join ESC’s team onsite at our premier fashion ecommerce client in New York City as a Marketplace Marketing Assistant.  The Marketing Assistant manages and maintains Marketplace product selection within Seller Central, using internal and Amazon tools to resolve SKU and listing errors.  He/she corrects listing errors through manual intervention, while the technical solutions team scopes and prioritizes fixes to reduce manual effort and workload.

REQUIRED SKILLS

• Experience listing on Amazon Marketplace and/or with Seller Central
• Microsoft Excel (Intermediate to Advanced)
• Microsoft Word
• Strong attention to detail
• Thorough communication skills
• Advanced computer skills
• Ability to learn quickly

PREFERRED SKILLS

-              Amazon's Seller Central/Selling on Amazon.com (Ideal)

-              BI reporting software and/or SQL

Join ESC’s growing team onsite at our world-class Seattle based client as a Media Communication Support Specialist.  The Media Communications Support Specialist provides administrative support to the Workforce Staffing Communications Team.  The Fourth Quarter brings an influx of temporary hiring, which directly impacts the amount of communications to be generated.   While the position starts as a 6-month contract engagement, it opens doors to this premier client. 

Daily Tasks:

• Help implement communications strategies
• Provide administrative support to Communications Team
• Draft and edit communications copy
• Assist in maintaining web content
• Update databases and distribution lists
• Track projects
• Facilitate effective internal communications
• Maintain calendars
• Prepare presentations and generate newsletters to support the business
• Potentially assist with podcasts and other more creative outlets

Required Skills:

• Bachelor’s Degree, Communications preferred
• 2+ years of professional communications support experience, preferably in a large corporate environment
• Proficient in SharePoint, with the ability to update the Intranet.
• Able to write basic HTML code.
• Proficient in using Microsoft Office, with a more creative background

SUMMARY

The Customer Service – Order Fulfillment Representative is responsible to support key accounts in conjunction with the Insides Sales Representative and Customer Service Rep. 

ESSENTIAL JOB FUNCTIONS

• Provides world-class customer experience by fulfilling on their order requests and inquiries.
• Works closely with the Inside Sales and Customer Service Rep to provide customer support such as

entering orders, providing product pricing and availability.

• Partners with Insides Sales and Customer Service Rep to perform expedites as needed, providing options to customers.
• Ability to track orders to ensure timely shipments to our customers.
• Interacts with internal departments to ensure customer expectations are communicated and met.
• Performs regular quality checks to ensure order accuracy and placement.
• Ability to look up customer history and read customer Purchase Orders and cross-reference accuracy in pricing, dates, etc.
• Proactively monitors orders with planning to ensure on-time delivery, informing appropriate stakeholders as needed.
• Assists in pricing and product information for customers who call in requesting information.
• Sets up customer accounts after appropriate approvals.
• Prepares documentation as needed and handle all documents and correspondence professionally and in a timely manner.
• Keeps up-to-date knowledge of the industry and accounts.
• Adheres to all factory safety procedures and guidelines.
• Maintains clean, organized work environment and adheres to all safety standards, procedures and regulations.
• Contributes to team effort in a collaborative and supportive manner.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or GED. Prefer an Associate degree.
• 3 months of customer service experience.

LANGUAGE SKILLS

• Ability to read, write, speak and understand English.
• Excellent written and verbal communication skills. Articulate with use of good grammar skills.

• A team player that can relate to people at all levels of the organization and possesses excellent communication skills with high ethical standards and a positive professional image.

JOB SKILLS

• Excellent verbal and written communication skills.
• Proven ability to multi-task and prioritize
• Excellent customer interface skills.
• Knowledge of ERP/CRM systems preferred, prefer SAP experience.
• Proficient in MS Office.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing and ambiguous environment.
• Strong data entry skills
• Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
• Ability to be flexible and able to function comfortably in a fast paced, constantly changing and ambiguous environment.
• Ability to run and analyze limited reporting.
• Portrays a positive and professional image. Ability to establish relationships with a wide range of personalities, cultural backgrounds and educational levels.
• Ability to work with basic mathematical concepts such as percentages, ratios, and proportions to job-related situations.
• Ability to read and enter Purchase Orders, recognize discrepancies and address accordingly.
• Ability to work overtime and flexible hours to meet customer needs.

Join ESC’s growing team onsite at their world-class Seattle-based, client as a Process Content Writer.  The Process Content Writer will work with Selling Partner Services, one of the client’s fastest growing businesses, supporting over a million merchants selling on the client’s international marketplace. Selling Partner Support is the organization that drives the solutions that ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience.  The Selling Partner Support team is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.

You will be responsible for creation of process documentation to be used by Seller Support Contact Center Associates, when addressing issues faced by Selling Partners in the Marketplace.

Your focus will be working with Program Managers to understand new and changing Selling Partner programs so that you can capture the necessary processes for Contact Center Associates to use when assisting Selling Partners with issues related to these programs.  You will transfer this process knowledge to Associates by writing crisp and efficient content, using a standardized style guide, that is the one source of truth for Selling Partner Support. The execution of these processes must minimize average handle time of the Seller contact. You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to update and create process and technical solutions to problems.

To be successful in this role you will need proven ability to proactively gather all the necessary components to create a new document, develop the most efficient process for the Associate to follow, and communicate that process with experienced technical writing skills. A successful candidate will be resourceful, customer-focused, and team-oriented; will have an ability to work independently under time constraints to meet deadlines. Every day you will collaborate with the Change Process Management team to take in requests, clarify requirements and deliver on time products. You will master detailed publishing codes necessary to move new or changed documents into the knowledge center. You will need to seek clarity in ambiguous situations to ensure customers have the best possible experience.

Required Skills

• Bachelor's degree in English, technical writing, or other technical field, or comparable job experience
• A minimum of 1 year in a technical writing or information developer role
• Ability to execute projects, with a strong bias for action and the ability to prioritize and meet deadlines
• Experience with HTML, XML, content management systems, and document tagging
• Dedication to team success while working independently on multiple projects

Preferred Skills

• Experience with DITA XML and taxonomies
• Experience with content creation for translation and localization into other languages
• Experience working in an agile (preferably SCRUM) content development environment
• Experience with process mapping for business programs

Join ESC’s growing team onsite at our premier, Seattle-based ecommerce client as a Public Relations Specialist.  We are seeking a highly intelligent, self-motivated, and creative public relations professional to support PR activities for smart devices. The right candidate will work with the Devices PR team and key business leaders to imagine, develop and execute communications programs related to our client's devices, including launches, product reviews, and proactive pitching.

**The ideal candidate will have a passion for consumer products, and ability to execute flawlessly on tactical PR programs.

Core responsibilities include:

• Support product and feature launches by developing and executing PR strategies
• Work in partnership with product teams to understand our features, products, and services and share them with business and tech media

REQUIRED SKILLS

• Bachelor’s degree
• 5+ years of PR experience
• Experience managing media relationships
• Experience coordinating PR initiatives with outside companies and vendor

PREFERRED SKILLS

• Experience with product launches and go-to-market planning
• Exceptional verbal and written communication skills and attention to detail
• Ability to exercise high judgment in narrow time-frames
• An entrepreneurial spirit, including the ability to work independently and autonomously
• Outstanding attention to detail and bias for action, as well as an understanding of technology, and ability to communicate complex topics effectively

Join ESC’s growing team with our Nashville client as a Recruitment Marketing Assistant.  The Recruitment Marketing Coordinator supports the execution of marketing programs and tactics to meet the growing need for hundreds of thousands of hourly Operations team members. In this role you work with a cross-functional team of Recruitment Marketers. This is a unique role in a dynamic team and fast-growing business.

In this position, you are an organizational guru. You work effectively with internal and external stakeholders and possess great communication skills. You thrive in ambiguous situations and can shift gears at a moment’s notice. You appreciate and can build a great Excel spreadsheet, and aren't afraid to dive deep into details.

Responsibilities:

• Support execution and tracking of recruitment marketing activities
• Conduct basic analysis of campaign effectiveness and provide spend tracking
• Update marketing actions and job postings in campaign management system
• Identify opportunities for improving candidate experience in owned markets
• Participate in recruitment marketing projects as needed

REQUIRED SKILLS

• 1+ years’ experience providing recruiting, recruitment marketing, or marketing support
• Bachelor’s Degree
• Experience with MS Word, Excel and Power Point

PREFERRED SKILLS

• Superb customer focus, attention to detail and organization skills
• Strong oral and written communication skills
• Bachelor’s Degree in Marketing preferred.
• Ability to work in a fast paced, quickly changing environment

The Retoucher will work under the direction of the Manager of Image Content Editing for our client’s Marketing Department and Photo Studio.  He/she will retouch images/selections using complex masking with Alpha Channels and perform color correction with complete attention to details. 

Required Skills:

• Minimum of 2 years’ experience retouching images.
• Proficiency with Adobe Photoshop Creative Cloud, with the ability to use Alpha Channel Mask.
• Experience with Adobe InDesign for referencing design files.
• Excellent attention to detail in a high-volume production environment.

Seeking ALL Athletes – Become an ESC Recruiter

If you’re an athlete, current or past, who has held a leadership role or a position with the Student-Athlete Advisory Committee (SAAC) you may have the qualities we seek.  Competitiveness, leadership, communication, hard work, attention to detail and the ability to think on your feet are all attributes of the individuals that have played these positions.  Consequently these qualities also make very successful recruiters. Regardless of your work history or area of study we are interested to explore the backgrounds of current and past athletes who have displayed the ability to be a decision maker, on and off the field.   

Step into the Staffing arena and accept your next challenge - Educated Solutions Corp. (ESC) is a staffing firm based in Brookfield, WI that originated in 1997.  We offer contract, contract for hire and direct placement services, as well as consulting for all things recruiting, hiring, and staffing.  We do NOT specialize, we instead use our strong recruiting model to hire “everything” in the way of skill sets.  We are a $10M firm that is ripe for more growth.  We NEED recruiters… and will train from the ground up.  We love training athletes.

QUALIFICATIONS

• Athletes that possess competitiveness, leadership, communication, hard work, attention to detail and the ability to think on your feet.
• A Bachelor’s Degree
• A strong work ethic

If you are an athlete we would like to review your resume and tell you more about this role… please apply at:  www.educatedsolutionscorp.com or email Mike Schmidt, ESC’s owner, directly at mschmidt@educatedsolutionscorp.com.

Description:

ESC has an exciting, long-term contract opportunity for a Senior Digital Project Manager to work onsite at our premier health system client.  The Senior Digital PM Leads large-scale, complex digital projects, encompassing the planning, directing, organizing, and controlling of approved projects from conception through implementation. H/she manages the resources and processes to deliver timely results adhering to budget and meeting quality standards, while providing a focused approach to project management including working with existing multi-disciplinary teams and new and existing stakeholders. Contributes to the planning and prioritization of work requests submitted to the digital team.

Major Responsibilities

• Manages complex strategic programs or projects. Plans, organizes and coordinates projects from concept phase to implementation using appropriate methodologies, tools and resources. Identifies, evaluates, and minimizes risks across multiple projects.
• Develops a project schedule for each new program or project. Produces regular reports showing progress against stated timelines and budget.
• Manages and leads the daily work effort of project teams. Ensures effective utilization of project resources, people and equipment through all phases of the project. Meets milestones, deliverables, timeline and budget.
• Works with key stakeholders to ensure scope, timelines, budget and results meet expectations.
• Provides consistent and timely communication to stakeholders, other project managers, the project team, digital leadership and other project partners via written and verbal reporting channels.
• Provides post implementation tracking for major projects to ensure the expected benefits are obtained and that key insights are captured and incorporated into future projects and processes.
• Develops streamlined workflow processes for increased efficiency and productivity, maintains documentation, standards and tools that are part of project management methodology and identifies and implements changes based on best practices and process improvements as needed.
• Plays an active role in coaching others. Serves as a mentor to train and develop other project management staff.
• Provides effective role modeling and coaching to team members throughout the course of the project.
• Collaborates with project managers to forecast resource utilization and resolve ongoing resource capacity issues.
• Supports the work intake and prioritization process providing support to the digital operations lead through the assessment and definition phases of the team’s process. Champions the planning and project delivery process with the Digital Experience team members and external partners. (i.e. Members of other marketing teams, business stakeholders, agency/vendor partners, leadership, etc.).

Education Required

• Bachelor's Degree in Business or related field.

Experience Required

• Typically requires 5 years of experience in project management, ideally in digital-focused areas,
• Advanced project management, with experience managing large, cross-functional teams/projects or broad initiative.

Knowledge, Skills and Abilities Required

• Extensive knowledge of and expertise in the use of project and program management methodologies, processes and tools.
• Demonstrated leadership of digital project planning and execution activities. Includes coordination of projects and team members to achieve the objectives set by the team, ability to relate to, motivate and effectively lead a cross-functional team through a complex project.
• Strong facilitation and persuasion skills with the ability to influence team members and stakeholders to achieve goals associated with successful project delivery.
• Experience managing projects across one or more digital channels: websites, mobile, CRM, social media, email marketing, and SEO/SEM.
• Highly effective in intrapersonal communication, both written and verbal, with the ability to work and collaborate across multiple teams, personality types and levels.
• Effective problem solver that consistently maintains composure and confidence in the face of challenges and serves as a unifying force across teams and departments.
• Highly motivated, organized, self-starter with a focus on delivery of key project objectives with the ability to work through the challenges associated with large complex projects.
• Proficiency in the Microsoft Office (Word, Excel, PowerPoint) or similar products

Site Civil Engineer/Project Manager

Our employee-owned client in Milwaukee has an exciting opportunity available for a Site Civil Engineer/Project Manager with experience in the municipal space to join their growing team.  The role will serve as a Lead Civil Engineer on projects or a Project Manager depending on personal preference on career path. This opportunity will hold numerous challenges and provide an opportunity to become an important part of a well-established technical group. This position is based in Milwaukee, is full time, includes a comprehensive benefit plan, and comes with a salary in the $70-89k salary range with quarterly bonuses available.

In order to be considered for this position, candidates must possess the following skills and qualifications:

• Bachelor's degree in Civil Engineering
• In-depth design experience in site development, grading, drainage, storm water management, and permitting.
• Experience in project engineering and management, with a proven ability to manage multiple priorities in a fast-paced multi-discipline environment.
• Technical project management experience within a wide variety of site development projects preferred.
• Civil 3D software, hydrology, and hydraulic software experience is a plus.
• Professional Engineer (PE) License in Wisconsin

Join ESC’s growing team onsite at their premier ecommerce client in Seattle as a Site Merchandiser.  The Site Merchandiser will focus on projects to increate customer conversion and engagement across the Payment Experience team. 

Key Responsibilities

• Own strategic discovery projects to increase customer conversion and engagement across the PAE org
• Manage, plan, coordinate and execute content selection and merchandising with goals of driving customer acquisition and engagement.
• Conceive and write promotional copy pertaining to a piece of content or a selection, leveraging product expertise for on-site and email promotions and programs
• Measure the impact of campaigns and execute on changes to further drive increased customer acquisition conversions and customer engagement.
• Collaborate with core PAE Marketing to strategize upcoming launches
• Build a mechanism to improve customer experience on item page, category page, search page
• Build a mechanism for reporting, accelerate adoption and find a way to scale the programs
• Create guide lines to have consistency with all page & promotion & store content
• Develop, execute, and analyze creative test plans for marketing channels
• Lead end-to-end planning and execution of key merchandising campaigns

REQUIRED SKILLS

• Experience with Amazon merchandising tools
• Professional experience ideally in an online, retail, e-commerce environment
• Strong organizational, and communication skills, with proven ability to handle multiple projects and deliver results.
• Must be a self-starter, creative thinker, and quick learner.
• Ability to think both strategically and tactically.
• Excellent verbal and written communication skills.

PREFERRED SKILLS

• 2+ Experience in online marketing/merchandising.
• Experience with web/mobile analytics programs i.e., Site Catalyst, Google Analytics

SUMMARY

Responsible for the supply chain design, supplier development, and negotiation for procurement of goods and services required for Dedicated Computing products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Understand all market aspects of assigned products/suppliers and be recognized as a global industry expert within Dedicated Computing.  Responsible for driving the adoption of commodity and supply chain strategies into product design and/or manufacturing objectives.

• Develop cost models & understand cost drivers
• Be the recognized expert for global market information.
• Long-term supply/demand/capacity, price, market segments, and global/domestic market dynamics.
• Short & long term market trends.

Through strong technical/market expertise, lead the development & execution of long term, supply chain strategies that deliver a competitive advantage to the business.  Strategies must:

• Demonstrate an understanding of the supply base as it maps to Dedicated Computing LLC demand over the next 3+ years.
• Identify gaps in Dedicated Computing LLC direction vs. industry. Provide recommendations to address gaps.
• Include contingency plans & risk analysis.
• Develop sourcing plans reflective of portfolio management: Long term agreements, strategic sourcing relationships, etc.
• Identify opportunities for product standardization, develop business cases, and drive strategies cross-functionally throughout business.

Develop global and comprehensive supplier/buyer contractual relationships.  Develop negotiation strategies and drive negotiations to achieve stated goals & objectives.

• Develop and document negotiation & contracting process consistent with commodity strategy. Own communication for contract data & volumes across functional teams within Dedicated Computing LLC and supply base, as appropriate.
• Leverage supplier capabilities and business opportunities on a domestic and international basis.

 Own the overall supplier relationship.  With technology partners, and in accordance with the commodity strategy, drive supplier selection, development, and overall supplier management and marketing.

• Develop specific performance criteria and award/remove business in accordance with results.
• Work with suppliers to drive improvement on all areas measured within the supplier scorecard.
• Drive supply chain consolidation analysis, planning, & implementation.
• Generate material cost productivity improvements in assigned purchase areas to meet quarterly targets
• Work with Sales/Product Management to improve forecast accuracy to suppliers.
• Maximize supplier value through understanding of their strategy and marketing efforts, and incorporate information into new product designs. Train and educate account executive and product management teams in supplier marketing and strategy to drive sales with customers.

As a function of the above, drive improvement in key quantitative objectives: material availability, material cost, inventory turns, and excess & obsolete inventory.

Act as a mentor to less senior associates in the group.  Proactively share best practices across Sourcing and lead cross-team efforts to leverage.

QUALIFICATIONS/EDUCATION and/or EXPERIENCE 

Required:

• Bachelor’s degree with 5 to 10 years related experience.
• Ability to communicate effectively at all organizational levels, either internally or within Supplier organizations.
• Cross-functional Project Management, data analysis and problem solving, team leadership, and the ability to work independently at a high energy level.

Preferred:

• Knowledge of international business transactions, i.e., tariff codes, Intcoterms, export license requirements and intermodal transportation.
• Knowledge of finance, accounting, and budgeting.

Join ESC’s growing team with our Seattle client as a Technical Account Manager (TAM) on the Onsite Publishing Team.  The Technical Account Manager will deliver timely, accurate and professional technical assistance to all internal and external customers to effectively onboard publishers.  H/she will need to demonstrate high-level trouble shooting for publisher issues, with a high attention to detail.  The TAM will run reports and share relevant metrics with publishers and internal stakeholders.

Required Skills:

• 3+ years of experience as a Technical Account Manager
• Bachelor’s degree
• Proficient in Excel, with detailed reporting skills
• Strong professional communicator, with the ability to communicate in both written and verbal form
• Able to understand technical subjects and connect multiple underlying issues
• Demonstrate a bias for action and the ability to deal with ambiguity.
• Past-experience troubleshooting and problem solving in loosely-defined situations

Preferred skills

• Previous Vendor Management,
• Quality Assurance experience.
• Basic Knowledge of MySQL/MSSQL, DynamoDB, RSS or other database related system

Join ESC’s growing team onsite in Seattle at our world-class Ecommerce client as a Technical Writer.  The Technical Writer supports the Seller Support editorial team (SPCM) to develop high-quality, user-centered content for the companies and individuals who sell goods and services through Amazon, and for the team that helps sellers when they contact Seller or Vendor Support.

As a contingent technical writer on our editorial team, you'll follow our style guides to create clear and concise information to help sellers and vendors succeed. You'll collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to develop source content that is translated in 17 languages across 19 marketplaces. Content types include help pages, UI text, blurbs, customer communications, and Standard Operating Procedures (SOPs).

REQUIRED SKILLS

• 3+ years as a technical writer, editor, or content strategist
• Experience managing content projects, including coordinating with other teams Experience with a markup language such as HTML or XML
• Strong bias for action and the ability to prioritize and meet deadlines
• Bachelor's degree in English, technical writing, or related field, or comparable job experience

PREFERRED SKILLS

• 5+ years as a technical writer, editor, or content strategist, with a
• 5+ focus on software or workflow applications
• Experience working with product and UI designers and writing UI text Experience working as part of a global team with remote colleagues Experience creating content for translation and localization Experience with content management systems and SEO Experience working in an agile content development environment

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $15-$17/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $15-$17/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $16-$20/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $15-$17/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $16-$20/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet