Current Professional/Technical Job Openings

Accounting/HR Assistant

Our client, located in Sussex, WI, who manufactures custom electrical control panels, is rapidly growing and looking to expand their team with a Accounting and HR Assistant.  This is a direct hire with first shift hours who will assist the CFO and other departments with their financial needs as well as some general HR functions.  Great starting pay of $55K with outstanding benefits.

Job Functions:

• Preparing journal entries and account reconciliation of balance sheets and income statements
• Process payroll bi-weekly and assist with invoicing
• Evaluating work orders, estimates and actual costs for projects
• Perform office duties such as setting up company get togethers, newsletters and memos on upcoming events

Requirements:

• Associates or Bachelors degree in Accounting OR combination of work related experience
• Exceptional Microsoft Excel skills
• Strong attention to details and accuracy in data entry
• Ability to analyze financial reports and understand process flows and controls

Architectural Project Manager

Our client who provides customized design/build solutions to financial institutions is seeking an Architectural Project Manager. The Architectural Project Manager will work closely with Architects and Designers - providing support, coordination and interpretation of projects. This position will assist the Director of Architecture in establishing standards and project specifications.

Duties and Responsibilities include the following:

• Coordinates with structural, mechanical, electrical and plumbing engineers as well as outside consultants.
• Understanding of building code analysis.
• In collaboration with the Architects and Designers, interprets concepts and drawings.
• Coordinates concepts and drawings with Project Designers to produce construction documents that reflects and maintains the intent of the design concept.
• Responsible for construction document coordination and production - preparing and presenting design proposals by using AutoCAD, SketchUp and Revit.
• Under direction of Senior Architectural Project Manager performs construction project administration - including change orders, shop drawing review, contractor questions, site observation and solving any issues that arise.
• Assists the Senior Director of Architecture in establishing overall standards and project specifications.
• Coordinate design intent and project constructability with Construction Project Manager.
• Attends weekly project meetings during design and construction.

Qualifications:

• 7+ years related experience, or any equivalent combination of education and experience.

• Bachelor's Degree (B.A./B.S.) in Architecture is preferred. 
• Strong working knowledge of Microsoft Word, Excel, Project, AutoCAD and SketchUp. (Revit experience is a plus!)
• Demonstrable track record of working in a design/build environment.

ESC, in partnership with ShopBop has an exciting opportunity to join their team as a Buying/Merchandising Assistant.  This person will be instrumental to the buying team by managing and executing tasks related to PO entry, Item creation, and shipment coordination. This involves intense and repetitive communication with vendors, internal buying team, and our fulfillment center community. This person should be able to take general direction, checking in regularly with the team, managing their workload independently. The ideal candidates will have a background in retail or e-commerce. 

Qualifications:

• Strong communication and organizational skills.
• Must be able to work in a highly demanding, but collegial environment where teamwork is essential
• Successful candidates must be highly organized and have good computer skills (Excel and Word)
• Must be flexible, action and results oriented, self-starting and comfortable with computer databases and tools
• Ability to problem-solve using creative thinking and innovation are a plus
• Must be decisive, able to move with speed to implement their own ideas, supporting the improvement of the team goals at the same time that they are driving results for specific category management

ESC has an exciting opportunity for an entry-level candidate, looking to begin his/her career with one of the area’s premier retail clients as Consumer-Generated Content Coordinator Consultant.  The consultant assists with the execution of the organization’s product sampling program (Product Champions) and day-to-day maintenance of the broader Consumer-Generated Content program.  S(he) works daily with vendor partners and internal business partners in Customer Experience, Product Development, and the Buying Offices to grow the Product Champions Program and increase review coverage on ecommerce site.

Primary Responsibilities

• Work with internal Product Development partners and external vendors to plan and execute product sampling campaigns.  Send email communication as needed, explaining the benefits of the program and assisting with workflow post-adoption
• Enter SKUs to set up weekly campaigns for Product Champions
• Pull reporting outlining the benefits of participation in the Product Champions program following each campaign to share with vendors and business partners
• Manage the Champion Support inbox and field questions from Product Champion members
• Strategically grow the Product Champions membership base by inviting and onboarding new members
• Assist with day-to-day workload on the Consumer-Generated Content team including review migrations and the creation of Product Families to increase review coverage across the organization.

QUALIFICATIONS

Required

• Attention to detail, strong organizational skills, and the ability to track concurrent projects in multiple documents
• Excellent interpersonal and communication skills and the ability to communicate across multiple levels of the organization and with external vendors
• Strong written communication and professional email correspondence
• History of success working both independently and as a member of a cross-functional team on multiple projects
• Experience with Excel and Google Docs

Preferred

• Hands-on experience with Consumer Generated Content analytics and Adobe Marketing Cloud

ESC has an exciting opportunity for a Copywriter to work onsite at our premier retail client.  The Copywriter is truly a “creative unicorn”, who is an engaging storyteller with a passion for writing. S/he develops engaging, on-brand copy for omnichannel marketing efforts: catalog, direct mail, store environment, digital, etc. S/he must be able to think conceptually, provide quick creative solutions, take charge of multiple projects, be a self-starter and write compelling copy that is backed by sound strategy.

PRIMARY RESPONSIBILITIES

Creative Development

• Translates strategy into creative solutions
• Adheres to standard copy practices
• Helps develop content for the company’s marketing channels (e.g., brand, seasonal, corporate, cause-related)
• Works closely with art directors, designers, strategy and merchant partners to develop compelling content for the company’s brand

Creative Management

• Attends relevant meetings and presents project work at creative reviews with marketing leaders
• Writes and presents rationales for presentations as assigned
• Ensures brand voice and integrity is maintained

• Works with partners throughout life of project to incorporate changes and ensure copy is up-to-date and accurate

Project management

• Responsible for editing copy to reflect changes from requests and reviews
• Works autonomously to adhere to production schedules and monitor all necessary updates
• Knows the status of each project and ensures milestones and deadlines are met

QUALIFICATIONS

Required

• 4-year college degree in English, journalism, communications or related subject
• Minimum two years' work experience in writing (exclusive of coursework)
• Superior grasp of grammar and style
• Demonstrated copywriting ability (as demonstrated by portfolio)
• Strong ideation and communication skills
• Self starter

Preferred

• Retail background
• Agency experience
• Ability to lead or be equality invested in their “peer leaders’” success.
• Interest in fashion/Fashion copywriting experience a generous plus!

Join one of the area’s fastest growing, Internet retailers as a Contract Digital Copywriter.  The Digital Copywriter’s primary responsibility is writing online product copy and the secondary responsibility has him/her developing content for marketing campaigns (targeted ads, online banners and e-mails).  The role requires strong cross-functional communication skills to collect necessary information from department staff, determine positioning strategy based on audience, draft content and ensure all necessary changes are made prior to publication.  

Primary duties and responsibilities:

• Determines key attributes and what makes products appealing to consumers.
• Researches, writes, edit, proofs and formats product descriptions for the company website in a timely manner. 
• Utilizes SEO keywords to position products for organic growth
• Develops relationships with the Internet Merchandising Managers to understand key product features and seasonal trends to better generate sales oriented content.
• Produces value-added content to help the customer make a purchasing decision (i.e., shopping guides, size charts, glossaries and helpful tips).  
• Responsible for researching these needs and opportunities and producing “best practices” plans and implementing the value-added content.
• Responsible for auditing and updating all existing content for accuracy and consistency.
• Revises, edits, and proofreads content as needed.

Preferred Qualifications:

• Bachelor’s Degree in Communications, English or Journalism.
• 2 -4 years of product copy or digital copywriting experience.
• SEO keyword experience.
• Detail-oriented with excellent organizational skills.
• Ability to work independently in a fast-paced organization.
• Ability to accomplish objectives in a team-oriented environment.
• Proficiency using Word, Excel and other Microsoft products.

ESC has an exciting opportunity for a Digital Marketing Manager to work in New York, NY with our world-class ecommerce client. The ideal candidate will have experience delivering in a high-performance digital marketing automation team that puts the customer experience at the center of campaign execution.

Digital Marketing Operations

• Day-to-day management of digital marketing operations including project management, email builds, QA, deployment, and reporting.
• Works across cross-functional teams to ensure achievement of business objectives, as well as looks for opportunities to improve processes and operational efficiency.
• Applies email and digital marketing best practices to determine new opportunities that will improve the customer experience.
• Develops and executes personalized digital marketing approach for financial services customers.
• Makes recommendations regarding how to most effectively engage customers within digital channels (e.g. cadence, frequency, etc.).
• Does the targeting and customer segmentation for digital campaigns and prospecting
• Develops and executes test plans to refine messaging and drive lift
• Leverages automation to improve processes and productivity
• Establishes and maintains scalable processes that ensure best practices in campaign and lead management.

Execution and Management

• Builds email and web/microsites in Marketo.
• Collaborates with internal and external teams to execute email marketing from concept to development.
• Partners across teams to deliver work on-time and on-budget.

REQUIRED SKILLS

• 5+ years of relevant work experience in digital marketing with a heavy focus on email/database marketing.
• Bachelor’s Degree in marketing, economics, business, engineering and/or relevant field of study.
• 5+ years of Marketo and/or Eloqua experience
• 5+ years of experience with email marketing, lead nurturing, marketing automation, and marketing analytics
• Experience using Salesforce, Adobe CQ, Adobe Target, and other email, CMS and targeting marketing platforms
• Strong analytical skills and experience with campaign reporting and data analysis
• Highly analytical and able to derive meaning from data through A/B testing and email and other digital campaign optimization

PREFERRED SKILLS

• Marketo Champion, Marketo Certified Experts
• Knowledge of HTML/CSS a plus
• Experience in Tableau
• Experience with Salesforce
• Experience with Digital Account Based Marketing
• Financial Services Industry experience
• Previous experience working in a fast-paced tech and e-commerce company a plus

ESC is seeking an Email Marketing Manager to join its client's growing team in Seattle.  We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team. We are heads-down focused on growing and developing a smart assortment of brands and providing easy access to fashion, within the best possible shopping experience for our fashion customers. Our team is growing and if you are equally passionate about fashion, e-commerce and career growth, an opportunity with Amazon Fashion may be a great match!

The Email Marketing Manager will be responsible for developing and executing against a best-in-class marketing email strategy, helping to drive sales and innovation in the fast-growth fashion business. S/he will be responsible for optimizing the email marketing channel by ensuring content is presented with an elevated, relevant look and feel, the campaigns are appropriately targeted, while helping their business partners drive sales through innovative and out of the box ideas. The successful candidate will be motivated by an entrepreneurial, fast-paced and highly collaborative environment.

KEY RESPONSIBILITIES

• Create and maintain an email marketing calendar supporting seasonal events and promotions as well as general category engagement and strategic launches.
• Test and learn across new and existing email programs with an eye toward scaling and optimization.
• End-to-end email campaign management: managing creative processes, customer segmentation, targeting, execution, reporting, and optimization.

REQUIRED SKILLS

• 3+ years B2C email marketing experience
• Strong written and verbal communication
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Comfortable with Excel and capable of manipulating data to perform analysis
• Ability to manage time and multiple priorities with a variety of stakeholders
• Demonstrated ability to work independently and autonomously

PREFERRED SKILLS

• Bachelor’s degree in marketing, economics or business
• Aptitude with basic SQL queries
• Competency with HTML, XML and CSS

Job Description: Maintenance Technician

Our client, a family-owned, locally operated, multi-faceted real estate development, brokerage, construction, and property management firm has partnered with ESC to find an experienced Maintenance Technician in Milwaukee area.

We are seeking an experienced Maintenance Technician who has a strong background in troubleshooting on-site service calls in a large apartment complex or commercial settings. Qualified candidates will have experience with all the basic hand tools, strong mechanical and electrical knowledge, basic plumbing, HAVC maintenance and repair as well as a professional demeanor.

Perks of the role:

• This is a full-time direct hire role where you are only on call once every 6-8 weeks.
• Company paid training to be certified by the National Apartment Association as a Maintenance Technician.
• Full benefits package that includes medical, dental, vision and a 401K.
• No snow removal or lawn care services required. Our client contracts out snow removal and lawn services so you won’t be faced with the cold winter weather or the sweltering heat in the summer.
• Come work for a stable and growing company. Our client is adding 1,000+ new units over the next year.

 The Maintenance Technician will:

Diagnose, perform minor repairs and routine maintenance as directed, to include but not limited to the following:

• Electrical, air conditioning/heating systems, plumbing to include water lines.
• Boilers (both gas & electric) as well as water irrigation systems.
• Gas fixtures and/or appliances where applicable.
• Tile, carpeting, flooring as well as interior and/or exterior lighting, fireplaces and ceiling fans.
• Doors, shutters, cabinets, windows, sliding glass doors and security systems were applicable.
• Ceiling leaks and walls
• Pool and/or spa area, tile and pool furniture.
• Maintain accurate records regarding preventive maintenance, service requests, make-ready status and work in progress status.
• Inspect and coordinate all needed make-ready repairs and services.
• Report all major repairs, requisition supplies and/or services necessary to complete task.
• Change locks and make keys.

 Qualifications:

• High school graduate with 2+ years of experience in property maintenance or equivalent field.
• Good organizational and communication skills, able to work well with all levels of the company.
• Able to work alone, prioritizes and adheres to a schedule.
• Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.
• Possess a valid driver's license and insurance.
• Availability to work nights, weekends, and holidays and to perform any other tasks as deemed necessary by the District, General, Property Manager, and/or Assistant Manager.

ESC has an exciting opportunity for a Marketing Manager to work in Arlington, VA with our world-class ecommerce client. The Marketing Manager will develop joint marketing plans (tradeshows, webinars, workshops, digital marketing, content development, etc.), including MDF investment, with strategic partners for PS, nominated by AWS WWPS partner sales teams. Other responsibilities include:

• Collaborating with AWS PS PDMs on go-to-market plan for assigned partners
• Ensuring joint marketing plan is incorporated into PDM partner account plans
• Managing relationship with marketing counterpart at the partner organization - on development and execution of the joint marketing plan
• Working with/project manage partners to ensure Execution of joint marketing plans with strategic partners
• Tracking performance of plans (leads, opportunities, sales pipeline)

REQUIRED SKILLS

• 7-10 years marketing experience
• College degree in Marketing, Business Administration or equivalent related experience
• Experience in any Public Sector vertical (government, education, non-profits, healthcare)
• Experience in partner marketing / channel marketing / alliance marketing
• Understanding of Cloud / SaaS based services

PREFERRED SKILLS

• MBA
• Experience working with APN partners like EdTechs (Ellucian, Balckboar), GovTechs(Tyler Technologies, Appriss), GSIs (Deloitte, Leidos, DXC), ISVs (Adobe, Trend Micro) Distrbutors (Tech Data, Ingram Micro) or Large Resellers (CDW, SHI, Carahsoft)
• Experience working at or with technologies companies, B2B
• Salesforce.com

Join ESC’s growing team onsite at our world-class Seattle-based client as a Marketing Manager. The right candidate will be responsible for content creation (e.g. customer references, infographics, solution briefs, ebooks). S/he will have experience with campaign execution and reporting, along with managing online and physical events support product launches.

REQUIRED SKILLS

• 5-7 years of relevant work experience in fields such as product marketing, solutions marketing, technical marketing, product management, management consulting or technical pre-sales
• Bachelor’s degree in marketing, business, technology, computer science or relevant field of study
• Demonstrated track record in crafting compelling positioning and marketing content
• 2-5 years of experience with cloud and data center infrastructure technologies
• A bias for action for developing customer obsessed marketing assets (product videos, web content)
• Demonstrated ability to work independently and autonomously
• Familiarity with server virtualization, networking, storage, hyper converged infrastructure (HCI)
• Superior oral and written communication skills
• 5+ years of proficiency with MS Office

PREFERRED SKILLS

• 5-7 years of product marketing experience
• Experience with cloud and data center infrastructure technologies

Part-time Office/Accounting Assistant

ESC’s construction industry client based out of Kenilworth, NJ is looking to bring on a part-time Office/Accounting Assistant who can undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.  This role will be directly supporting both the Office Manager and Financial Controller on a daily basis with a variety of tasks.  The ideal candidate will be a reliable professional with ability to prioritize their workload properly while working under minimal supervision. 

There will be a mix of office administration work such as project closeouts, handling phone calls and email correspondences, and filing of company records while also providing numerous accounting-focused tasks like checking incoming AP invoices for accuracy, generate POs with appropriate information and content for subcontractors and/or vendors, or cutting checks.  Hours expectation will be roughly 20-24 per week with flexibility on how to get to those hours (ex. 3 days x 8 hours OR 5 days x 5 hours).

Requirements:

• Strong Microsoft Excel and Word Knowledge
• Excellent Organizational Skills
• QuickBooks Experience
• Knowledge of prevailing wages a plus

ESC has an exciting contract opportunity for a Patient Service Rep to work onsite at our premier health system client.  S/he will be proficient in Epic within an ER setting and must be comfortable working independently in an ER setting on 1^st or 2^nd shift. Duties will include Triage people, updating demographic information, making announcements overhead, etc. Prior/similar experience preferred.

Major Responsibilities:

• Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
• Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
• Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
• Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
• Schedules patient visits using guidelines established within scheduling system.
• Assists with new caregiver onboarding.
• Works assigned EPIC work queues, following the department’s work flow process.
• Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

Knowledge, Skills, and Abilities Required:

• Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
• Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
• Mathematical aptitude, effective communication skills and critical thinking skills.
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.
• Ability to handle sensitive and confidential information according to internal policies.
• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
• Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.
• Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.

Process Improvement Engineer
ESC has partnered with a world class manufacturer of die cast dies, plastic injection molds and forging dies for the automotive, medical, consumer goods, and aerospace industries in search of an Industrial Engineer.  The key to this role is someone who is high-energy, driven and has the ability to execute ideas from a fresh perspective.  This person will lead continuous improvements initiatives, driving improved quality, shorter throughput time, operational flexibility and efficiency to support the manufacturing operations.  Qualified candidates will have Six Sigma, 5S, and Lean Manufacturing experience and also have the flexibility to work from home if needed.  This is a full-time role with strong benefits at a company experiencing continued growth over the past 10 years.  The incumbent of this role will:

• Coach and develop other team members in Systematic Problem Solving, Standardized work and new product introductions.
• Implement best practices and common manufacturing systems as required i.e. 5S, Lean System and Continuous Improvements.
• Specify, develop, validate and install new equipment, tools and part presentation devices.
• Define information and material flow practices that support the entire value stream for the assigned area.
• Lead Kaizen work-shops and implement Systematic Problem Solving
• Perform time and motion studies.
• Create and maintain manufacturing/work center cycle time standards

• Collaborate closely and communicate frequently with all stakeholders, supervisors, engineers, skilled trades, etc. to meet customer needs. 
• Plan and review factory layout for efficient flow from receiving through each operation including shipping. 
• Create, review, update, and maintain ergonomic/safe work centers.

Qualifications

• Bachelor’s Degree
• 5+ years’ experience in a Continuous Process improvement role in a manufacturing setting.
• Background and experience in Industrial Engineering
• Experience in one of the following: Six Sigma, 5S, or Lean Manufacturing

Retail Architect

Our client who provides customized design/build solutions to financial institutions is seeking a Retail Architect. The Retail Architect will help develop innovative architectural concepts for retail and commercial projects and the translate those concepts into documentation. This person must have a detailed eye and be passionate about bringing concepts to life through concept development, documentation phases, quality control management, value engineering and possess strong design detailing abilities.

Essential Functions:

• Develops prototype designs in a collaborative team environment that aligns with the goals and objectives of the client. 
• Designs must have scalability for expansion into multiple client locations and markets.
• Collaborates on a fast-paced prototype implementation of projects and rollouts.
• Works on programming and architectural design concepts.
• Must have strong knowledge of materials, documentation, and construction.
• Creates and gives Owner presentations with the retail transformation team.
• Involved with construction administration including shop drawing review, submittals, site visits, weekly construction calls, punch list items and closeout.
• Works with Construction Project Managers and field personnel in the design coordination, pricing, and installation of work.

Qualifications

• Minimum of 5+ years of relevant experience in retail and/or corporate branded environments.
• Must be proficient in AutoCAD or Revit; SketchUp; Adobe Photoshop; Adobe Illustrator; and Microsoft Office.
• Bachelor’s Degree (B.A. / B.S.) in Architecture from a four-year college or university required. (Architectural registration is a plus).
• Must possess strong presentational skills as well as organizational skills. 
• Must have the ability to effectively manage multiple priorities in a rapidly changing environment. 
• Required to work effectively with a wide variety of Creative and Construction professionals. 
• Limited travel to client locations for information gathering, presentations, and project close-out/punch list items vary but could average 1-3 times per month.

ESC has an exciting contract opportunity for a Senior Database Administrator to work onsite at our premier health system client.  You will be under minimal supervision, defining, creating, and maintaining data models. You will also analyze, test, and implement physical database design supporting various business applications. Responsibilities include ensuring data recovery, maintenance, data integrity, and space requirements for physical databases are met. The Senior Database Administrator will maintain database dictionaries, perform backup and recovery, monitor standards and procedures and the integration of systems through database design and maintenance. You will perform the highest level of technical support of relational database environment.

Requirements:

• Bachelor's Degree in Computer Science or related field.
• 5 years of experience in database administration that includes experiences in designing, modeling, developing and supporting large relational database management systems in one or more computing environments.
• Oracle DBA experience in addition to Installs, upgrades, Patches, Performance, Tuning

Major Responsibilities:

• Creates and maintains complex large scale databases required for development, testing, education and production uses. Provides complex modifications to purchased database software to support configuration and change management, and testing activities as required.
• Collaborates with users to determine requirements and plan software installations for the application areas assigned. Controls migration of programs, database changes, reference data changes and menu changes through the development life cycle.
• In collaboration with systems administration, performs capacity planning required to create and maintain the databases. Investigates and resolves all problems related to the availability, operation and performance of products within the system software. Assists database staff members with the diagnosis and problem resolution of more complex problems.
• Performs on-going relational database management system (RDBMS) performance monitoring and tuning. Closely monitor performance, identify problems and implement solutions. Ensures the database is running at optimum speed and efficiency. Consults with users and staff members on technology changes that will impact workflow and/or systems or application performance and availability.
• Plans and implements backup and recovery of the databases. Responds quickly to refresh data, verify implementation of correct backup strategy, and supports the recovery of lost data caused by user or system error. Participates in the annual Business Recovery Test.
• Coordinates activities of the project team and assist in monitoring project schedules and costs. Assists with high priority projects. Ensures team follows change management processes. Makes improvement suggestions to process flows.
• Performs database reorganizations as required to assist performance and ensure maximum up time of the databases. Maintains performance metrics for databases, taking corrective action where necessary, and/or reporting on the metrics over time.
• Troubleshoots problems regarding the databases, applications and/or development tools. Acts in an escalation role with vendors and staff to coordinate application/operating system changes. Prioritizes case/points as needed.
• Puts standards into place to ensure that all applications design and code are produced with proper integrity, security and performance. Performs reviews on the design and code frequency to ensure adherence to site standards. Implements and enforces security for all databases and may authorize new database users.
• Participates in on-call rotation and escalates issues as needed. Is available on a 24 hour schedule to analyze and solve problems which develop in the incumbent's area of responsibility and expertise.

Knowledge, Skills, and Abilities:

• Experience in logical and physical database design, hands-on data modeling techniques, and development methodology, physical schema design of table spaces, rollback segments, and data files.
• Experienced in the design of data extracts, migration, and queuing facilities. Proficiency in the concepts and practice of database normalization techniques.
• Strong working knowledge of database concepts/design/deployment, recovery techniques, performance monitoring and tuning. Ability to monitor and tune the database.
• Demonstrated ability for analytical and logical thinking.
• Ability to organize and troubleshoot efficiently and effectively. Ability to manipulate database environment.
• Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.
• Detail orientated, creative and self-motivated

Physical Requirements & Working Conditions:

• Exposed to a normal office environment.
• Must be able to sit up to 80% of each workday.
• Must be able to perform fine hand manipulation when using a keyboard.
• Operates all equipment necessary to perform the job.

ESC has an exciting contract opportunity for a Service Now Developer to work onsite at our premier health system client.  You will be responsible for developing, configuring, testing, and implementing workflows and processes for our client’s ServiceNow implementation to meet the needs of internal end users. The ServiceNow Developer will work as part of the ServiceNow team, as well as with business analysts to understand business requirements to support ongoing business needs. This role will also make recommendations toward the development of new applications or features and follow best practices.

Major Responsibilities:

• Configuration/Customization of the Service Now system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in Service Now.
• Performs integrations and process automation using ServiceNow Orchestration.
• Thorough understanding of ITIL/ITSM processes
• Hands-on design, development and deployment experience with the ServiceNow platform.
• ServiceNow implementation experience in ITSM modules (Incident, Request, Change, CMDB & Asset)
• Performs database reorganizations as required to assist performance and ensure maximum up time of the databases. Maintains performance metrics for databases, taking corrective action where necessary, and/or reporting on the metrics over time.
• Troubleshoots problems regarding the databases, applications and/or development tools. Acts in an escalation role with vendors and staff to coordinate application/operating system changes. Prioritizes case/points as needed.
• Puts standards into place to ensure that all applications design and code are produced with proper integrity, security and performance. Performs reviews on the design and code frequency to ensure adherence to site standards. Implements and enforces security for all databases and may authorize new database users.
• Participates in on-call rotation and escalates issues as needed. Is available on a 24 hour schedule to analyze and solve problems which develop in the incumbent's area of responsibility and expertise.

Requirements:

• Bachelor’s degree or 6 years of ServiceNow experience.
• 3+ years of ServiceNow Administrator and/or Development experience.
• Java Scripting knowledge and hands on experience.
• Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.

Preferred:

• ServiceNow Administrator certification preferred.
• Service Now Certified Application Developer certification preferred.
• Application Developer certification preferred.

Knowledge, Skills, and Abilities:

• Knowledge Management or other ITSM application.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Physical Requirements & Working Conditions:

• Exposed to a normal office and Data Center environment
• Must be able to be flexible in sitting or standing / moving throughout the day.
• Operates all equipment necessary to perform the job.

The VoIP Design Engineer role is to coordinate strategies for defining, deploying, and maintaining the company’s in-house IP telephony voice communication architecture and its associated network connections and component hardware.  This includes managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/IP-PBX telephone systems and services, both internally and those integrated with Internet-based services.  Design engineered enterprise-wide Telecommunications systems and solutions focusing on data center centric operations, as well as core functionality of the voice communications environment. Implement highly complex multi-function Telecommunication solutions that support enterprise level needs and/or are designated for large-scale facilities. Ensuring implementation is executed following established organizational standards and policies in order to ensure that they are stable, secure and are integrated into the support/maintenance model. Identify, evaluate and recommend solutions related to the operation of the enterprise voice communications infrastructure. Assess and audit telecommunications systems for the purpose of providing back-end system and infrastructure improvements that allow for possible reduction in costs, stability enhancements or result in enhanced functionality of the support solution or system.

Major Responsibilities:

• Act in a consultative design role to telecommunication leadership.
• Design and support enterprise VoIP infrastructure and its associated software, including IP-PBXs, session border controllers, call management systems, voice mail, and interactive voice response, while ensuring HIT security and business continuity policies, standards and practices are adhered to.
• Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
• Develop and execute detailed enterprise technical projects, by developing enterprise architectural documentation, templates and standard practices.
• Select, design, and deploy the latest federally mandated e911 solutions platform, enterprise wide.
• Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
• Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement.
• Ensure that project budgets are met by maintaining and reporting an accurate budget accounting, informing management of any potential cost overruns.
• Ensure that timelines are met by maintaining and reporting a detailed project status, informing management of identified risks that threaten delivery date objectives.
• Mentor peers and team members on technical competences related to the operation, security and stability of the back-end voice communications infrastructure.
• Develop telecommunications infrastructure technology roadmaps and ensure implemented solutions are positioned to be maintained and secured by support teams.
• Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements.
• Provide tier 3 incident response and escalation within documented SLAs.
• Participate in afterhours support rotation as scheduled.
• Continually develops technical knowledge and expertise.
• Keeps abreast of the latest telecommunications technology advancements by attending industry-related seminars, reading industry related publications, and attending user groups.

Licensure, Registration and/or Certification Required:

• Alcatel Lucent ASFE or Cisco CUCM
• Alcatel Lucent ASCE or equivalent Cisco certification

Education Required:

• Bachelor's Degree or equivalent experience in Computer Science or related field

Experience Required:

• 5 years’ experience in voice technology engineering, installation, technical support, networking experience and knowledge.

Knowledge, Skills & Abilities Required:

• Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware.
• Strong hands-on knowledge of the configuration and optimization of VoIP equipment.
• Strong hands-on knowledge of PSTN, SIP, H.323, TCP/IP protocols, with a focus on VoIP QoS issues and mitigation strategies.
• Experience integrating IP telephony systems & 3^rd party voice technology with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
• Experience with voice and data cabling, wiring specifications and standards.
• Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.
• Demonstrated ability to translate user requirements into Telecommunications system design specifications.
• Strong organizational and analytical skills.  Ability to gather, organize and present data.
• Strong problem and issue resolution skills. 
• Strong written and oral communication skills.
• Ability to handle multiple tasks, set appropriate priorities and complete assignments on time.

Physical Requirements and Working Conditions:

• Work environment may contain dust, dirt, moisture and noise.
• Potential for exposure to mechanical and electrical hazards.
• Exposure to patient care areas, dictating the use of protective equipment and clothing as required.
• Exposed to a normal office environment much of the time.
• Position will require off-hours support and on-call rotation.
• Position requires travel.  May be exposed to road and weather hazards.
• Operates all equipment necessary to perform the duties of the job.

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $16-$20/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $16-$20/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $15-$17/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet

Great warehouse opportunity with a growing company! Openings on 2nd and 3rd shift paying between $16-$20/hour based on experience. Apply TODAY!

Warehouse/Production Openings:

• Loads and unloads warehouse materials in a timely and efficient manner
• Ensures that all packages are properly marked, labeled, palletized and banded
• Prepares shipping and receiving documents in accordance with applicable SOP’s
• Completes shipping and receiving transactions timely and accurately
• May be required to transport materials via truck between facility warehouses
• Maintains the warehouse in a neat and organized manner and ensures that proper stock rotation, product compatibility and accessibility are maintained
• Participate in regulatory and process training activities as required
• Communicate to management all special compliance, safety, equipment personnel, and transportation needs as personally identified

 Qualifications:

• Clean record related to background checking
• Ability to pass a drug screen
• Good communication skills
• Good attention to detail
• Good understanding of basic math
• High school diploma required
• Ability to lift up to 50 lbs. regularly
• Ability to climb ladders up to 40 feet